Sounds like they need a "Claude for Normal People" and a "Claude for people who know how computers work" lol

I would argue they need 1 product owner for the app surface so I can’t see their org structure so clearly. Those jagged edges and users hitting blocks depending on what section of the app they were in are design failures, I know how a computer works and when using the Claude app it wasn’t always clear to me what the right combo of things to press to get my desired outcomes.