British Airways is the same. After they wrongfully didn't let me board my flight I had to escalate to the Dutch aviation authority (ILT, they sided in my favor within 3 days of me sending my letter in, that's how blatantly in the right I was) in order to get them to stop ignoring my emails, and even with the letter from ILT I still had to escalate to CEDR and they still took forever to compensate me what I was owed after legally being bound to do so. Along the way they tried every scummy tactic that exists, including sending me an email to close my CEDR case and they pinky promise they'll compensate me if I do that (which should be HIGHLY illegal but apparently isn't). They even went over the legally enforced time limits! They had 2 months after CEDR made their ruling in my favor to pay me back, and I STILL had to hound them after 2 and a half months to get my fucking money!

If I wasn't as idiotically stubborn as I am, I would've given up a month into the 8 month ordeal it eventually turned into. I guarantee you the vast majority of people wouldn't bother escalating to their CAA, or contact the relevant courts or authorities, which is what these scummy tactics are designed for. They would've been ignored like I did, then they would've given up because what's even the point?

The fact that we're allowing companies to get away with bullshit like this is ludicrous to me

>The fact that we're allowing companies to get away with bullshit like this is ludicrous to me.

If they decide to not reply it becomes much more resource consuming to go down the legal road.

I had this with DoorDash, even if you call they just say some specialised team needs to look at it and they'll email you back, surprise, they never do.