>The fact that we're allowing companies to get away with bullshit like this is ludicrous to me.

If they decide to not reply it becomes much more resource consuming to go down the legal road.

I had this with DoorDash, even if you call they just say some specialised team needs to look at it and they'll email you back, surprise, they never do.

This isn't laissez faire. Along with useless binding arbitration they precisely lobbied for a marketplace devoid of consumer protections or redress channels. We now live in an age of strict Non-liability.