I have been on Spotify from almost the beginning, and see zero reasons to switch. The app never bothered me at all - I find the reactions in this thread startling.

I have no issues with Spotify either, but my usage pattern is pretty simple.

I search for the album I want to listen to and then listen to it. Sometimes I search for an artist and then locate the album in their discography and listen to it.

The ‘Jam’ function is fun when you have a group of people listening to music together.

I have absolutely noticed all the complaints and stupid problems with the App on desktop. It constantly breaks in stupid ways. Every few releases, the "Discover Weekly" generated playlist loses the ability to hide/disable songs which is supposed to provide signal to the system to recommend fewer songs you dislike. So of course it barely works even when the UI element is there. 1/4 of the time the discover playlist is exclusively songs Spotify should be able to figure out I do not like at all. But song recommendation hasn't really advanced past what EchoNest demonstrated over a decade ago, and unlike most situations I comment on, I actually did a project to try and make a ML model for music like that and understand why it's difficult.

One time an employee even stated in the support forum that the ability to disable songs on the Discover Weekly playlist was purposely removed! Yet it was back within a year.

Spotify as a service is also pretty shitty. Their catalog has constant churn from whenever they change licensing deals, but they make no effort to point old playlist references to the exact same song under a different database id. It's infuriating, because it means that playlists rot, and often within a year! Every time I look at my saved songs, more are just missing. They colluded with rightsholders to rip off artists even more, and they have been purposely colluding with a company (run by a friend) making "AI Music" to swamp the service with so they can manipulate the royalty pool to pay out even less money to real artists.

I don't switch because the whole "Play songs" feature works just fine, I like the discovery features when they are semi-functional (I even use the AI DJ garbage sometimes, and it works well!), and the alternatives are Youtube (Which I hate but will probably switch to if Google ever succeeds at banning ad blockers from Youtube), and Apple, who's entire theory of business is hostile to me and I don't own any iDevices.