> In the United States, I’ve met families who, understandably, were overwhelmed by the process of applying for health insurance, student aid, or food assistance. Faced with a huge stack of complicated bureaucratic forms, many felt like giving up. AI can streamline things dramatically

I'd love to see anyone building Grokbot or ChatGPT Work talk about how they're thinking about this use case, specifically. It seems greatly important and tractable given how little government websites & forms change over time.

On the other end - yes, it will create massive vectors for abuse & fraud, since govt services are designed to have roadblocks to reduce usage. But fraud has always been possible, even without AI (so many recent examples to pull from).

IMO it's best to maximize social benefits to see where the tradeoffs really are. We won't know until we push on it!

It'd be nice if we could change the bureaucratic process, not the interface

An agent with computer use can already navigate all this stuff quite well.

At least as likely LLMs will be used to create more labyrinthine paperwork to stymie attempts at getting government to serve the taxpayer.

If the goal is to make things easier for everyday Americans, replacing these with universal schemes would do that and will also prevent abuse and fraud (most of which comes down to forgetting to dot your lowercase j on work requirement form #27).

>On the other end - yes, it will create massive vectors for abuse & fraud, since govt services are designed to have roadblocks to reduce usage.

That the government collects taxes and then understaffs the department that distributes the benefit is the first fraud. 30 years after email was invented, why do people have to wait on the phone for hours to talk to a government employee?