>Now boarding - remain seated. Gate closing!

>The author gave plenty of other reasons why someone might be stressed out by what's communicated at the airport.

Without objective accounts (ie. a picture), it's unclear whether that's due to poor design or just poor comprehension/situational awareness from the person reading it. For instance, "Now boarding - remain seated" seems like pretty standard priority boarding (eg. first class boards first, economy stays seated). If you're bad at english and all you can do is scan for random keywords, and/or it's your first time flying and you're not aware of this, you might be confused. But there's also so much you can do for this target audience.

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pmontra an hour ago | parent | next [-]

If that's the case it means that they can show the "Now boarding - remain seated" only to people that will board in economy seats. I don't think that they can, so it's a bad message that probably came into existence because of some entertaining concatenation of events that somebody in the airport business could be able to explain. But will anybody working in airports read that post?

	▲	gruez an hour ago \| parent [-]
		>If that's the case it means that they can show the "Now boarding - remain seated" only to people that will board in economy seats. That's physically not possible if all you have is a single display in front of the gate, which is common at most airports. Of course, you can add "First class - now boarding, everyone else - stay seated" but for OP's case where there's reading comprehension issues I doubt that would help. >I don't think that they can, so it's a bad message that probably came into existence because of some entertaining concatenation of events that somebody in the airport business could be able to explain. It's not hard to think why it's necessary. Otherwise you have a hoarde of economy people clogging up the gates when it's only supposed to be first class people.

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kshri24 an hour ago | parent | prev [-]

> But there's also so much you can do for this target audience.

The point is not asking one to do something for the target audience beyond showing a bit of compassion. If the passenger is lost/confused and is being yelled at it would do nothing to either diffuse the situation or help the passenger. Hand-holding one or two passengers would only make the experience pleasant enough for them. It has the effect of them learning something they did not know and also wanting to come back again.