As someone who's been doing AI call centres for a while, I'm not surprised. It's really, really hard to build voice AI that works. There are no open source solutions that work out of the box.

But the biggest problem is ASR. WER is still atrocious even with SOTA models. When you add drug names and regional accents, it's a recipe for disaster.

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fn-mote 2 days ago | parent | next [-]

ASR = Automatic Speech Recognition

WER = Word Error Rate

Too many acronyms; not everybody is in your field.

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8n4vidtmkvmk 2 days ago | parent | prev [-]

Just curious, why are drug names such a disaster? Do LLMs not understand pronunciation keys?

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thunderfork 2 days ago | parent | next [-]

People pronounce drug names all sorts of ways, and there's a lot of them (with a steady trickle of new ones)

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Polizeiposaune 2 days ago | parent | prev | next [-]

Trademarks.

And the patients generally don't have a pronunciation key. Doctors prescribing might not, either.

	▲	Scoundreller a day ago \| parent [-]
		Even in the industry… the names are sometimes pronounced in much different ways.

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munk-a 2 days ago | parent | prev | next [-]

Drug names are frequently BS loaded with strange consonants without singular pronunciation guidelines (sadly English isn't German) so humans already have a lot of variation in how things are pronounced - models then need to comprehend those variations, regional dialects (like those fuggin' ahs from Boston).

It ends up being quite a lot of variation.

As some examples: Wegovy, Ixempra, Qvar, Keflex

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recursive 2 days ago | parent [-]

Wow, those names are actually real. They sound like fly-by-night compliance "brand" names on amazon sellers. How did those get approved by a multi-billion dollar marketing team?

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SoftTalker 2 days ago | parent [-]

They need a name they can trademark, and common words can't be trademarked. It's sort of a .com domain name problem, all the good names are already taken so you just go for something you hope is pronouncable.

	▲	Scoundreller a day ago \| parent [-]
		> They need a name they can trademark, and common words can't be trademarked Iunno, pretty sure a car manufacturer will sue me for trademark infringement if I try to manufacture a Beetle under my brand name. The bigger answer is regulations in some places against the drug name inferring what it treats. If you want to do global marketing; you gotta go for lowest common denominator: something meaningless in every language/slang.

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purplemoonx 2 days ago | parent | prev [-]

Feeling depressed? Ask your doctor about Glumaway

Noooo come on We're not saying "Gloom" that's just the chemical.

Glumiphosphoroxate It treats mild whimsies.

Have one??????

YOU GOT ONE?

Come on in. Oh yeah. You have it. You definitely fucking have it LOL. Here take 2 of these.

Glumaway

You're one of us now.