> I can reorder prescriptions on the NHS app when I’m running out. They get delivered to my preferred pharmacy or if I was away from home I can specify a local pharmacy. The prescription will be delivered there.

We have that too. But that doesn't address the person's main complaint, that they have to consult with a doctor in the first place to get that prescription.

That only really applies to the first time it's issued. Repeat prescriptions can be issued with the NHS app. I've requested dosage changes on multiple occasions and they review it with the request and sign it off.

Any long term condition like diabetes isn't the admin overhead you're making it out to be.