| ▲ | Telaneo 2 days ago | ||||||||||||||||
> I went to a physical branch to get it fixed and was told that branches don't have that kind of ability so I'd have to call customer support. What are the branches even for if not customer support? | |||||||||||||||||
| ▲ | baby_souffle 2 days ago | parent | next [-] | ||||||||||||||||
> What are the branches even for if not customer support? Lots of physical locations make the bank seem big/safe/reputable. Beyond that, it's sales and a place to have ATMs. I have sometimes been able to get a replacement card issued at a branch instead of waiting for one to show up in the mail. Some branches will accommodate special requests like "can I withdraw $200... in two dollar bills" / take coin deposits but that's been increasingly rare. | |||||||||||||||||
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| ▲ | toyg 2 days ago | parent | prev | next [-] | ||||||||||||||||
A meeting space to discuss business services, and a terminal for people who insist on depositing cash. They are definitely not a customer support terminal. | |||||||||||||||||
| ▲ | marysol5 2 days ago | parent | prev | next [-] | ||||||||||||||||
Banks don't want to run physical branches anymore, hence why, at least in the UK all local branches are done. And central branches are all that exist. They want to close even them because the only services they have now is ingesting cash, which is getting less and less anyway. But yeah, any time I've gone into a branch, which they made me do a few months ago to "validate" my documents for a mortgage. Which was just scanning and uploading to their internet..., they've made me sit on the phone to their call centre. | |||||||||||||||||
| ▲ | crote 2 days ago | parent | prev [-] | ||||||||||||||||
Sales. They are there to talk you into getting the premium mortgage. | |||||||||||||||||