Banks don't want to run physical branches anymore, hence why, at least in the UK all local branches are done. And central branches are all that exist.

They want to close even them because the only services they have now is ingesting cash, which is getting less and less anyway.

But yeah, any time I've gone into a branch, which they made me do a few months ago to "validate" my documents for a mortgage. Which was just scanning and uploading to their internet..., they've made me sit on the phone to their call centre.