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01284a7e a day ago

No tests? Just mess up some mundane detail [1] and voila! Wake-up calls and heart attacks for 100,000s of administrators?

1: "Oh, well, this is not a mundane detail, Michael!" https://www.youtube.com/watch?v=3fGHaVn5rGo

CobrastanJorji a day ago | parent | next [-]

There will have been tests, but there will have been missing end-to-end tests. Test 1 will verify that the new system/product emits billing entries in some expected way ("We did 100 bytes of operations and we see we called the billing system for 100 bytes of stuff, yay, test pass"). Test 2 will be in the billing system ("We provide an incoming bill for SKU#12345 for 100 gigabyte-units and we see it costs $17, yay, test passes"). But they won't test the two things together because it will be harder to do and the teams will have different management chains. Seen it happen several times at several companies. Somebody will have said at some point "we should actually have the tests charge money" and somebody else will have said "well we can't have the tests actually charge money, that's a legal/accounting problem, it might even be a crime" and then nobody would have asked what the next best thing was.

skissane 20 hours ago | parent | next [-]

> Somebody will have said at some point "we should actually have the tests charge money" and somebody else will have said "well we can't have the tests actually charge money, that's a legal/accounting problem, it might even be a crime" and then nobody would have asked what the next best thing was.

If you support multicurrency billing, then have the tests bill a test customer in XTS (ISO 4217 code for test currency).

brookst 3 hours ago | parent | next [-]

Thanks, I wasn’t familiar with XTS.

Now I’m picturing the 3am end of quarter fire drill in finance when they discover the company has accounts receivable of fourteen billion $XTS and it’s appearing in the quarterlies.

raverbashing 13 hours ago | parent | prev [-]

You certainly don't want your service caring about a test currency.

Nobody is pricing their services in test currency

They are either pricing in $ or in "units" and then converting upstream

This is an even bigger foot gun than what's happening here

skissane 11 hours ago | parent [-]

AWS supports billing in multiple currencies: https://repost.aws/knowledge-center/supported-aws-currencies

So how is it a "foot gun" to add XTS as an additional currency, for internal use only?

I presume AWS sets its prices in USD, and then converts them to the other currencies using the relevant exchange rate - the services themselves don't know about UAE dirham, but the billing system does. So XTS just becomes another exchange rate. You could even fix it as 1 XTS = 1 USD, although choosing a different exchange rate than parity is likely to surface more bugs.

raverbashing 11 hours ago | parent [-]

> AWS supports billing in multiple currencies

Of course. I'm not saying that it doesn't.

Read it again

I'm saying, the conversion to (any) currency needs to be done downstream of the service (to a general billing service). The service needs to bill "credits".

> presume AWS sets its prices in USD, and then converts them to the other currencies using the relevant exchange rate

Yes that's what I wrote in the first post

berkes 9 hours ago | parent [-]

> The service needs to bill "credits"

When talking about e2e tests, it matters where the e's are. If they are at the public interface of "the service", then, indeed, you'd test against "credits".

But ideally, there'd be e2e tests that test the consumers' experience, where the 'e's are the web interface, emails, CLI and other things consumers click on, read, enter etc. This is where a "test currency" makes sense.

raverbashing 9 hours ago | parent [-]

Yup, this makes sense for e2e.

You can have your billing service billing in the test currency for e2e (and probably with a value that does not match the USD) so you can test "ok this should cost 1 credit so in the end I should have 18 $currency"

qeternity 21 hours ago | parent | prev | next [-]

But these aren't the right services where the test should be, right?

There's another service that says "ok we take the 100 bytes from A, and we take the $17 SKU from B, and this should equal $X".

It's the third service that multiplies these things that failed. Where are the tests for that?

DrewADesign 20 hours ago | parent [-]

To me this sounds like a human-or-LLM-driven error. There must be a pretty limited set of factors that determine a pricing unit: I’m not really sure how a deterministic system could do that infrequently enough to not be a bigger story. Maybe a reeeeaaaallly rare race condition or something like that? To me this smells like having enough manual work involved in the process to fuck something up, but not nearly enough eyes on it to notice.

I’m totally guessing though.

lostlogin 15 hours ago | parent | next [-]

> human-or-LLM-driven error.

In a computer system, dont those categories cover pretty much everything except a meteor strike?

DrewADesign 4 hours ago | parent | next [-]

What I meant to say is an error from manual account management input— not a human error via code.

CodesInChaos 11 hours ago | parent | prev [-]

Occasionally you have faulty hardware. Most commonly RAM.

mulmen 12 hours ago | parent | prev [-]

Not everything is an LLM boogeyman. Sometimes a bug is just a bug.

DrewADesign 4 hours ago | parent [-]

> Not everything is an LLM boogeyman.

Indeed.

>> To me this sounds like a human-or-LLM-driven error.

In fact, half of what’s implicated in that very sentence is not an LLM.

rtpg 12 hours ago | parent | prev | next [-]

the cynical take is of course that the tests were written by Claude and not validated.

Unfortunately "automatic generation" of unit tests have made a big part of the value of unit tests ("I am telling you what I expect here") disappear.

brookst 2 hours ago | parent | next [-]

I love how AI means that all human-written code is now perfect, and any problems are onbviously a symptom of vibe coding. Another few years of hearing this and I may begin to believe I only wrote perfect code, when my current memory suggests otherwise.

scott_w 12 hours ago | parent | prev [-]

Nah, this is not uncommon in AWS. I came across a similar bug 10 years ago when playing with Kinesis and nearly had a heart attack at a $2m billing alert! Turns out it was just 5c

AjeetTester2026 21 minutes ago | parent | prev [-]

[flagged]

akdev1l a day ago | parent | prev | next [-]

Not even tests but just some basic anomaly detection lol.

Like maybe if the bill amounts increase by like 10M% there should be someone that looks into it

qurren a day ago | parent | next [-]

You overestimate how much people give shits at big techs like Amazon. When literally everything is driven with sticks instead of carrots, the work culture does not invite employees to proactively care about product quality.

You'd be better off letting the heart attacks happen and take the 3am on-call and be the hero instead. It would be good promo doc material, and being a hero is extremely good insurance against getting kicked out of the country (via the PIP->H1B grace period expiry mechanism).

mightyham a day ago | parent | next [-]

Speaking from my experience at Amazon this is not the case. Any customer impact like this would necessitate a COE (correction of errors) report, which means a list of required action items to prevent such issues from happening again, which typically suck up at least man-month of labor. Not to mention the report itself, which has to be written by a manager.

In fact, there are regular AWS-wide meetings where L10 technical staff will randomly pick and review reports from across the organization. Getting picked for one of these is not a fun experience.

COEs are such a huge annoyance for teams that they create a strong incentive to be proactive in preventing issues like this from happening. One of the rules when it comes to writing COEs is that they are not the fault of individuals but processes; but in reality, no one wants to be the cause of one.

eventualcomp a day ago | parent | next [-]

Amazon is heterogeneous. So much so, that positive anecdotes and negative anecdotes are near worthless without specifying the org.

Depending on if you're a cost cutting team, fixed expense team or organization, if you're a revenue driving team, or if you're a core team, or the very many other splits you can come up about the relationship between the expense/balance sheets and the team itself...there are very very different attitudes towards COEs and leadership principles.

dlenski 16 hours ago | parent [-]

This was very much my experience, having worked in two different sub-organizations at AWS, and on several different services, in two different countries.

There's just extreme variation in the quality of the management, the quality of the engineers, the operational/development role split, the on-call schedule, and the development and testing methodology.

awakeasleep a day ago | parent | prev | next [-]

Having been the manager writing those reports, you can only practically find causes that are within a single team’s ability to resolve.

If you find a problem like this thread’s hypothetical, the process stops being an annoyance just to line level managers, and something that directors and vice presidents need to handle by changing strategic priorities within their organizations.

That entails a real loss of face for them, and because they are the ones who actually run the show, it would will only happen if you have one that is naïve or a masochist. In either case that moves them out of management.

qurren 21 hours ago | parent [-]

From the manager's side, you're absolutely correct. The SEV looks bad on you, and is a headache to document.

From the perspective of people you manage, it's a very different picture.

We (I say "we", because I was an IC) sit under you, and every year at performance review time you're effectively required to put some percentage of us in the "LE" bucket. Never mind that we could theoretically all HV3+ if you measure by "normal" peoples' standards, your manager isn't going to let you mark all of us as HV3 at the performance meetings. I know this, because I've been there as well at those meetings where truly high performing people were downrated to fit a distribution.

So what happens? When I see a peer's critical lurking bug, I have no incentive to fix it for the sake of prevention. If I fix it quietly so that it never surfaces, it looks like I haven't done any work for the week, or have done un-impactful work, and I get the stick from you. Preventing fires doesn't look like work, to non-technical eyes.

The only "safe" way to play this game of "survivor" is to let that bug surface eventually, then when the SEV comes up, I jump in and fix it, earning your approval, skip approval, VP approval, as well as potentially the other person gets the stick from you, because you have to give the stick to someone anyway, you get a reason to stick it on them. At least it's not getting stuck on me.

I'm sorry if this comes off as shocking to you, but it really shouldn't; the incentive structure is NOT set up for teamwork, plain and simple. If "putting customers first" is a value, then it absolutely needs to start from systematic changes of how people are managed.

20 hours ago | parent [-]
[deleted]
smallerize 17 hours ago | parent | prev | next [-]

> > everything is driven with sticks instead of carrots

> this is not the case

> [describes all sticks and no carrots]

embedding-shape 10 hours ago | parent | prev | next [-]

> Any customer impact like this would necessitate a COE (correction of errors) report, which means a list of required action items to prevent such issues from happening again

And this surely works out great and completely prevents any issue, and this "inaccurate estimated billing data" issue this submission is about is both the first and last time this issue ever happens at Amazon?

dlenski 16 hours ago | parent | prev [-]

> COEs are such a huge annoyance for teams that they create a strong incentive to be proactive in preventing issues like this from happening.

Absolutely not my experience at AWS.

All the teams I was on treated them as "not a big deal", kind of a non-punitive exercise in technical writing, and the COE was always assigned to be written by an engineer who was not involved in causing the COE.

Also, the kinds of issues that did or didn't lead to COEs appeared to be largely random. I was considered to be an extremely good operational trouble-shooter on the team where I spent most of my time at AWS, and I was never able to predict what an L7-8 manager would decide was COE-worthy.

RandomThrow321 16 hours ago | parent [-]

Obviously experiences vary greatly, but I was on one of the largest AWS orgs and they were quite punitive. People would demand them for perceived slights, then assign reviewers that were tough or on their side. Many of my friends had different experiences, though.

swiftcoder 11 hours ago | parent | next [-]

Some orgs also use them to extract concessions from dependencies further up the chain. Upstream service won't fix an issue that's been causing problems for us? "unintentionally" let it become a SEV, so that we can send the CoE up the chain and get Jassy to drop the hammer on that team...

dlenski 16 hours ago | parent | prev [-]

Hmm. I'm curious about which org that was.

I spent the slight majority of my time at AWS in RDS.

nullorempty a day ago | parent | prev | next [-]

This ^^^ amplified by indifference and not giving a shit caused by "AI Adoption".

There is literally no fucking reason to try to improve your skill. Any IDIOT with AI will do an OK job.

And no one is shooting for better than OK.

hoppp 7 hours ago | parent [-]

Yeah but this also negates the argument that people gotta use it or they get left behind.

If it takes no skill or intelligence then nobody can get left behind because it's very fast to get back in.

tyre a day ago | parent | prev | next [-]

Are you speaking from experience or simply making things up? I know a fair number of former AWS engineers and managers. None of them think like this.

mendigou a day ago | parent | next [-]

I am former AWS and this is pretty accurate.

The other factor to add here is that, with some exceptions, the whole company feels like a Rube Goldberg machine and very few people care about what happens outside their cog (because they’re not incentivized to do so).

akdev1l 21 hours ago | parent [-]

Rube Goldberg machine attached with used bubble gum and somehow the bubblegum was chewed in all the wrong ways

zelphirkalt a day ago | parent | prev | next [-]

Maybe they are former AWS employees for a reason and now want things to go better than they were at AWS.

tmpz22 15 hours ago | parent | next [-]

AWS has had this reputation for over a decade. Every former AWS (including poached not fired) has relayed to me a verson of this.

Every once in a while (~1:12) you get one that sounds like a Mormon missionary praising how its not that way and AWS is perfect.

embedding-shape 10 hours ago | parent [-]

> Every once in a while (~1:12) you get one that sounds like a Mormon missionary praising how its not that way and AWS is perfect.

The strange thing is that I only come across those missionaries online and never in person (although I did go to a AWS event once [never again] and met a bunch of them, so seemingly they are actually real, to my surprise).

nullsanity a day ago | parent | prev [-]

[dead]

qurren a day ago | parent | prev | next [-]

Yes, I am a former AWS employee.

I got put on Focus because my "contributions were not coming through" to leadership.

geodel a day ago | parent | prev [-]

"Former" seems to an important detail here.

switchbak a day ago | parent | next [-]

If I worked at a place like that, I'd sure as hell work my butt of to get a job somewhere else.

Or in my case, actively ignore any and all recruiting from that sesspool.

gleenn a day ago | parent | prev [-]

If someone quits their job, do all their opinions suddenly become suspect? You're kind of damned-if-you-do-damned-if-you-don't. Either you work for the company and you are biased one way, or you quit and now your bias is now suddenly the other way. I've joined and quit many jobs and my opinion may or may not have changed due to my change in status but it is clearly and ad hominem attack.

FabCH a day ago | parent [-]

Not the OP, but:

The point was not that their opinion is suspect, the point was that they are former because people who care about the customer get fired and/or that everyone who cared is former, so nobody who is left cares.

thewebguyd a day ago | parent | prev [-]

> take the 3am on-call and be the hero instead

Ah yes, the good old ITism "Everything's good, what are we even paying you for?" followed by "Everything's on fire, what are we even paying you for?"

I moved out of it largely for that reason, am now an infrastructure/IT project manager, quite refreshing actually.

qurren a day ago | parent | next [-]

The trick to surviving under such management is to jump in and put out other peoples' fires but not spend time preventing them even if you know how to.

rootsudo 11 hours ago | parent [-]

This, exactly 100%

dice a day ago | parent | prev [-]

How did you swing that transition? Did you study for PMP before applying around, leverage network to get in the door then backfill skills, or what?

thewebguyd 21 hours ago | parent [-]

Yeah, I got my PMP before applying around, combined with some luck I suppose. My IT role was basically a solo sysadmin before where I basically was the technical PM + engineer in one, and I did that for about 8 years so I had a ton of experience I could spin on my resume.

mcpherrinm a day ago | parent | prev | next [-]

While I didn't work on AWS, I did intern on the retail side of Amazon, and there's definitely this sort of monitoring in place. Surely somebody was paged. And even if not, this is "just" the cost explorer estimations, not what is ending up on folk's bills.

I learned about <https://en.wikipedia.org/wiki/2011_T%C5%8Dhoku_earthquake_an...> from alarms like this, as sales in Japan almost entirely stopped.

I've been told a tale of another incident where some customer ran some huge cpu-intensive workload that didn't do any networking. It caused various alarms to fire because it "looked like" a part of the network was idle (potentially indicating some sort of networking failure)

It's generally (in the broad sense) easy to add alarms for things going wrong, but in my experience anomaly detectors are just as likely to fire from other weird things like that happening.

dclowd9901 20 hours ago | parent | prev | next [-]

Clearly some folks here have never worked at Amazon before. It's genuinely terrifying to see what most of the internet runs on.

Groxx a day ago | parent | prev | next [-]

They've already got anomaly detection: their users.

el1s7 a day ago | parent | prev | next [-]

I think billing is the only thing AWS doesn't really care about optimizing or putting enough tests to avoid anomalies lol.

01284a7e a day ago | parent | prev [-]

If only there was some way to get anomaly detection services [1] inside of AWS...

1: https://aws.amazon.com/what-is/anomaly-detection/

andai 19 hours ago | parent | prev | next [-]

>no tests?

Earlier this week my slopservant implemented several comprehensive changes to a codebase.

It also wrote extensive tests to verify the correctness of the changes.

A few days later I was working on something else and realized, everything had been implemented backwards, in a way that was nonsensical and also completely pointless.

The many tests it had written were just confirming the LLM's idea of correctness, which turned out to be... completely incorrect.

I laughed when I realized, if I had been using Rust, or indeed, formal verification, that wouldn't have helped at all — it would have just written a mathematical proof, proving the correctness of the wrong thing!

Not sure what lesson to take from that (except read the damn diffs, obviously — it was a hobby project okay ;), but it seems like the more reliable this stuff gets, the more we expect it to work properly, the more risky it becomes.

https://en.wikipedia.org/wiki/Normalization_of_deviance

lionkor 7 hours ago | parent | next [-]

The solution is a skill that explains to the LLM, with a fresh context, to NOT read source files, and to only use XYZ tooling to extract documentation and function signatures, etc. without implementation details.

Then it can write tests based on the interface, and that is usually a lot more solid.

antihipocrat 14 hours ago | parent | prev | next [-]

I'm struggling with this on a hobby project now. I'm torn between continuing the fast pace of development and taking a pause and checking the entire codebase.

The more features I add now will likely make the inevitable refactor much harder, but adding new features is so easy that I want want extend this illusion of productivity just a little bit longer!

andai 13 hours ago | parent [-]

Yeah my logic was, we're doing so many refactors that it doesn't make sense for me to start memorizing how things work until things settle down a little.

The argument in favour of "read each delta" (aside from catching them doing stupid shit) is to keep your mental model synced. But I already didn't understand my own code before AI, so that's moot too!

antonvs 3 hours ago | parent | prev | next [-]

> if I had been using Rust, or indeed, formal verification, that wouldn't have helped at all — it would have just written a mathematical proof, proving the correctness of the wrong thing!

This is a well-known issue in formal methods, often referred to as the "formalization gap". It's pretty much an intractable problem, i.e. all we can do is manage it, not solve it.

In fact this issue exists in many fields, often under the name "specification gap" or "specification problem". You'll find versions of that discussed inv economics, architecture (of buildings, not software), etc. In architecture and construction, a high percentage of mistakes that result in lawsuits turn out to be due not to construction, but to specifications that were incorrect in some way.

The bottom line is that there's no perfect formal/mathematical way to go from intent to proof.

rtpg 12 hours ago | parent | prev | next [-]

write the tests yourself. Or at least the sketch of the test (to get filled in later). Make a commit of what you do so you can then look at the changes.

If you write the tests the agents have an easier time writing the code!

tovej 9 hours ago | parent | prev [-]

The lesson is: write your own code, it's not that hard.

roadhero 11 hours ago | parent | prev | next [-]

we invoice clients monthly. if we ever sent one a bill 2^30 times too high, I don't think "estimated charges, no action required" would save the relationship :D

nonameiguess 8 hours ago | parent | prev | next [-]

This reminds me of a discussion a few months back from a BSD maintainer who had done a lot of volunteer work for AWS over the years. I think he might have even been the person who alerted them to the insecurity of IMDSv1. There was a sense that AWS might have had great talented developers at the time, but they clearly didn't really understand the domain of running a hypervisor service exposed to the public. This feels like a similar situation, where I'm sure they "test" what they know to test, in the way they know, but compared to a bank, well, it wouldn't surprise me the least if no one at AWS ever even thought to ask banks how they handle things like this. Instead of testing that a process works the way you specified it, you need to make sure you even have the right specification in the first place by consulting with prior art and ensuring whatever you translate into software reflects the legal reality of the process you're trying to encode.

There's a similar thing with physical processes. My wife works in geointelligence ground processing and encountered this when her system was expanded to support SAR collections instead of just visual spectrum. Software that passed all of its internal tests was passing nonsense collection parameters because the developers didn't understand the difference between energy collected to a sensor cell reflected from the sun versus energy reflected from your own active scan. The capabilities and limitations aren't the same. You can perform the same processing. The bits on disk won't care. But if the process you encode doesn't accurately correspond to the physics of reality, you're producing nonsense. Memory-safe, syntactically-valid nonsense, but nonsense nonetheless.

This seems to happen quite a bit with software companies.

spydum 5 hours ago | parent [-]

I have bad news if you think banks are the pinnacle of cyber security practices...

Maybe some rare few are, but by and large they generally stink.

They tend to give that impression because they hire tons of auditors and panjandrum, to hassle their suppliers, but internally they are winging it like the rest of us.

antonvs 3 hours ago | parent [-]

The difference is that at bigger banks at least, they tend to throw more money at the problem. They'll have defense in depth with e.g. DMZs, proxies for ingress and egress, locked down workstations and browsers, etc., and a different team for each one of those domains.

So while the actual "on the ground" picture may look suboptimal at any given point, overall it does make for security that in practice is much better than average.

This is reflected in the actual security compromise statistics. Your money in a bank is a lot safer than, say, your credit card deals on file with many retailers.

bas 19 hours ago | parent | prev | next [-]

Who needs tests when you have vibes?

SlightlyLeftPad 20 hours ago | parent | prev | next [-]

It’s fractions of a penny Peter.

deltaray3 a day ago | parent | prev | next [-]

It's just like in Superman III

hsbauauvhabzb 12 hours ago | parent | prev | next [-]

What could a banana possibly cost Michael, ten dollars?

DonHopkins 8 hours ago | parent | prev | next [-]

...in the off chance that one in 100,000 will pay their bill instead of dropping dead from a heart attack (perhaps because there's a heartless OpenClaw running their accounting department), it's all worth it.

mvdtnz a day ago | parent | prev | next [-]

Why would you think there are "no tests"?

27183 a day ago | parent [-]

We have a pretty strong existence proof... the thing happened in production. Unless they have some means to override a failing test and scp broken shit to prod, there wasn't a test.

chasd00 a day ago | parent | next [-]

why would a test setting unit to Bytes fail and not MB, KB, or GB, and so on? That's like trying create a unit test for email opt-in, both true and false are valid values. It's up to the user to select the right one.

hsbauauvhabzb 12 hours ago | parent | next [-]

Why have a default at all? Explicit is better than implicit.

27183 a day ago | parent | prev [-]

I'm not quite following your objection.. I'd expect a test that checks the multiplier is correct would detect orders of magnitude discrepancy. So if you're billing $x/byte you'd write a test for the billing thing that checks that, given y bytes, the bill is x*y.

[edit] This may need to be an integration test to be effective, there is a certain peril to mocking that could bite you here. But that's fine, we have the technology.

soniclettuce 12 hours ago | parent [-]

I think they're saying that their understanding of the hypothetical error is that somebody more or less configured a price as 5¢/byte instead of 5¢/GB. And if that's the case, that's not really a thing testing will catch. 5¢/byte is as "valid" a price as 5¢/GB.

There's a lot of hypotheticals in there, so who knows if testing could have caught this specific problem. But I see what they're saying in principle.

nullorempty a day ago | parent | prev | next [-]

Technically, there could be a test. It could just be wrong!

27183 a day ago | parent [-]

If a tree falls in the forest and nobody hears it...

[edit] Testing your tests, like testing your backups, is a good idea

fragmede a day ago | parent [-]

Yes, test the negative case as well. eg if you get the system setup so you can log in, also make sure you get permission denied for bad login info.

27183 15 hours ago | parent [-]

Yeah, negative tests are more important than the "test your tests" thing. Negative tests are themselves regression tests. Testing that a test works is something you do at dev time, it doesn't really live in CI. Negative tests, as well as positive tests, establish invariants on the code under test. They're effectively permanent, immortalized in the CI suite. Testing that the test actually works is a one time thing at the time the test is written. Permute the code under test, check that the test fails in the expected way, done.

You just have to trust your colleagues won't edit the tests in such a way that vandalizes the invariant. That's why you can never trust an LLM to edit a test. They're notorious for tweaking tests such that they pass.

8note 21 hours ago | parent | prev [-]

missing canaries more likely?

insufficient tests that dont assert on the right things?

the existence of a test doesnt mean it catches the right thing

based on the description, id bet the COE action item will be to do a migration that enforces units are passed at the billing service level

theres no good reason for the billing service to make up its own units.

27183 21 hours ago | parent [-]

Yeah types and APIs that are difficult to misuse are way better than any regression test, canary, or what have you. Systems that are correct by construction always beat "you're holding it wrong".

vasco 21 hours ago | parent | prev [-]

I'm sorry but anyone that sees a multi million or billion dollar bill on an account that does nowhere near that should not be scared. It's obviously a mistake. Stories like this have happened with banks in my country. Check your account and you have billions in there. Guess what happened to those that withdrew money? The judge told them any reasonable person would know this is a bug. Had to give it back. Same thing here, any reasonable person doesn't get scared.

yawaramin 19 hours ago | parent | next [-]

The problem with an anomalous AWS bill is that I don't know if it's because of a bug on their end or because of a goof on my end, eg did I accidentally leave on some giant compute for a month or something. With a billion in my bank account I at least know that I definitely didn't put it in there.

znsnsksjiaja 12 hours ago | parent | prev | next [-]

If I experience a bug when transferring money (switching a digit or some such) they’ll shrug their shoulders and say there is nothing they can do. No amount of proof will push them to increment and decrement some integers over there.

They transfer money to me. Their mistake: there is nothing I can do. Rules for me but not for thee?

simmerup 20 hours ago | parent | prev [-]

I’d be concerned as it throws into doubt their entire accounting mechanism