When you have a headline that does not say what the actual topic is, and you are forced to click the article to find out the topic, that is called "clickbait".

This sounds like Claude apologizing for making a CRM.

What actually happened???

HubSpot has been building a different solution for our customers. On August 4, Contact Discovery launches — and for the first time, your team can find, verify, and add net-new contacts without ever leaving HubSpot.

To support that, we’re updating our Customer Terms of Service, Product Specific Terms, Privacy Policy, Sub-Processors Page and Data Processing Agreement, effective July 1, 2026. This post explains what’s changing and why.

The contacts you find through Contact Discovery are reliable because they’ve been checked for deliverability, accuracy, and whether that person is still at that company. You’re not buying a raw list and hoping for the best. Every contact that surfaces has been validated, and decision-makers are ranked first.

That quality is only possible because of a shared dataset. When you opt into enrichment, some of your business contact data helps keep that dataset current. Everyone who participates gets more accurate data back in return. You never pay for a contact already in your CRM, and there’s no separate contract.

These are the new leads. These are the HubSpot leads, data mined from your own HubSpot account. And to you they're gold, and you don't get them. Why? Because to give them to you is just throwing them away. They're for closers. I'd wish you all good luck, but you wouldn't know what to do with it if you got it.

Just a little tip - If you can't put the context in the title, please add a comment that provides it. It's annoying to see titles without context.

As expected from "the Hub", an empty clickbaity headline, a phony "apology" to save face, etc.

Fascinatingly, the original 'mistake' post reads as very AI-generated, and this apology is significantly more human-sounding.

Possibly indicative of the lack-of-care that caused the original issue.

I am glad they were actually paying enough attention to make these changes. They saved themselves a lot of customers by changing their policy so quickly.

Without the context this isn't very interesting

first mistake is overriding my dark reader mode.

Wir hätten klarer kommunizieren müssen, was wir vorschlugen und wie es funktionieren würde.虽然我们 always intended for enrichment to remain strictly opt-in, we should have communicated better how that opt-in works, and importantly, how you as a customer could ensure you remain in control of that choice.