> My problem rate with Fedex or UPS is maybe 0.1% of packages. I can't remember the last time I had a delivery issue.

Well… I had a package being delivered, and it had missed its estimated arrival; it ended with me have a long discussion w/ their support that I'm sure was fed to /dev/null. FedEx was the carrier, it turned out, and they claimed they had attempted delivery. Problem was, they required a signature. I live in an apartment, & we have a dedicated package room. But FedEx's stance is that they can't deliver to the secure package room: they require a signature. But at my apartment, they come to the door with the street address on it. Weirdly, that is not the door with the buzzer — that's at a separate, more remote door. The delivery person is not going to take the time to find that door, assuming their corporate overlord's maximum dwell time even permits them to. So they can't buzz me. So they sticker an utterly arbitrary window on the building, and leave. The landlord clears the window. I am never notified.

Somewhere this kicks around in their system until I get a call from an unknown number of "hey your package is undeliverable." But the "guaranteed" delivery date was overshot, of course.

I was, of course, home the entire time. These are what spawn the "missed delivery" memes … https://xkcd.com/921/

This is a systemic problem, not just a "one time" issue: every package shipped via FedEx that requires a signature to me is undeliverable.

The shipper (my bank, in this case) was also less-than-helpful: they apparently have no idea who they ship with, let alone what tracking number they used. Worse, they refused to refund me the extra I had paid to expedite the shipment (which, as you can imagine from the above, did not arrive on time; worse, the expiditing fee was extortionary…)

… and this is modern capitalism these days. A fractal of bad service where the customer ends up having to do 90% of the support work.

Special case pain in your rear. Sorry that happened.

FYI, I am quite sure that you can provide special delivery instructions for your address to FedEx. You should try to figure out how to do that.

Dealing with your bank, though… good luck with that when they don’t care.