The consumers 'want' it because if they get disconnected and try to recall, by spoofing a local number it costs them nothing/little since it's a local number (maybe toll-free?) instead of a lot for an international call. Of course, they might want a local call centre even more, but spoofing a local number for overseas call centres does have a purpose.

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2 hours ago | parent | next [-]

[deleted]

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realusername 3 hours ago | parent | prev [-]

I've never seen an hotline where you can call back and resume the call you were doing.

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traceroute66 2 hours ago | parent | next [-]

> I've never seen an hotline where you can call back and resume the call you were doing.

Assuming they even accept inbound calls to the CLI number in the first place.

I frequently encounter companies where I miss a call due to $reason, I then try to call back the CLI number and it just says "This was $megacorp trying to call you, we will try again later".

Or, if you're really lucky, the CLI will just dump you into IVR-hell which, of course, is "AI powered" today, so you have to spend 30 minutes telling the stupid robot they mis-intepreted your voice.

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orwin 3 hours ago | parent | prev | next [-]

My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours, and I'm pretty sure internet operators have the same protocol (at least used to).

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arethuza 2 hours ago | parent | next [-]

Is that to restart the call to the same person or a case id that gives details of your request and that could be passed to anyone?

	▲	embedding-shape 13 minutes ago \| parent [-]
		Can literally be a "Desk ID" basically, so using that would reach the phone next to the agent. Used to work both with outgoing cold calls and incoming customer support, had a setup that worked like that for the latter.

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traceroute66 2 hours ago | parent | prev [-]

> My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours

What planet do you live on ?

Seriously. Where I am it is guaranteed that a utility company would never even consider such a concept let alone have the technical competence to actually implement it.

I'm jealous. ;)

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brainwad 2 hours ago | parent | prev [-]

The call centre for my Australian bank's KYC is seemingly backed by a single person. I've spoken to her a few times now... so calling them back more or less does work, though you might have to wait on hold again.