My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours, and I'm pretty sure internet operators have the same protocol (at least used to).

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arethuza 2 hours ago | parent | next [-]

Is that to restart the call to the same person or a case id that gives details of your request and that could be passed to anyone?

	▲	embedding-shape 10 minutes ago \| parent [-]
		Can literally be a "Desk ID" basically, so using that would reach the phone next to the agent. Used to work both with outgoing cold calls and incoming customer support, had a setup that worked like that for the latter.

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traceroute66 2 hours ago | parent | prev [-]

> My electric company gave me a number (UID, not phone number) to resume a call if the issue wasn't fixed within 24 hours

What planet do you live on ?

Seriously. Where I am it is guaranteed that a utility company would never even consider such a concept let alone have the technical competence to actually implement it.

I'm jealous. ;)