I have never, in 30 years, working across big companies and small, had a computer hardware upgrade. It’s _always_ just a new box.

I work I Ag retail (agronomic services, chemical sales) and while we have an IT department, a decade ago I’d occasionally act as “local” tech support and double a coworker’s RAM when their combination of browser/office/database front ends stopped gracefully fitting in 4GB (and later 8GB). I would also migrate them from HDD’s to SSD’s, and set them up with backups.

But even I haven’t done that in several years now, once IT moved to providing 16GB memory and SSD’s as a baseline, there’s really nothing left in a box to upgrade. I’m quite happy enough to not have to care.

Agreed, the only time I did upgrades on boxes is swapping out spinning disks for SSD, that saved me a whole upgrade cycle it was such an improvement.

They are often leased and have to be returned in the same condition at the end of the term.