I would encourage affected customers to go to small claims court. You’ll probably get a default judgment. Small claims court was created for just this type of issue.

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amluto 5 hours ago | parent | next [-]

IMO it would be better if there was a general mechanism to prevent profiting from corrupt business practices. For example, a court could determine how much money Microsoft made by selling perpetual licenses that turned out to be a lie, add interest, add a 50% penalty, and require Microsoft to pay all of that into a trust to be collected by any customers harmed.

The point would not be so much to help the customers but to cause the actual cost to Microsoft to be sufficiently high as to disincentivize corrupt behavior.

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wmf 5 hours ago | parent | next [-]

The general mechanism is lawsuits; in this case class action lawsuits.

	▲	thayne 4 hours ago \| parent [-]
		And this mechanism is pretty ineffective. Class action lawsuits usually end up with settlements where the offender pays much less than the harm they caused, and those harmed get almost nothing. Even if it does go all the way to a court verdict, the sentence is usually insufficient. And the process is long and expensive. I don't really know what the solution is, but the current system clearly isn't working. And I don't think it was really designed for the scale of mega corporations with hundreds of thousands or even millions of customers.

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anigbrowl 4 hours ago | parent | prev [-]

You can do class action litigation, but that takes years and the lawyers collect 30-50% of any settlement. The economics for customers don't make sense.

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amluto 2 hours ago | parent | next [-]

Right. And IMO it works poorly. It’s extremely common to see a settlement such that the company still ends up ahead on its problematic behavior.

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codedokode 3 hours ago | parent | prev | next [-]

The Office 2024 license quoted in comment [1] says that "class action lawsuits ... aren't allowed" (but only if you live in US). Truly free country where you a free to even waive your right to sue.

[1] https://news.ycombinator.com/item?id=48341968

	▲	simoncion 3 hours ago \| parent [-]
		> Truly free country where you a free to even waive your right to sue. Yep. It's difficult to say that the folks in the country are free when they often have to surrender their right to access the courts to get jobs, health insurance, medical care, access to telecommunications, shelter, delivery services, bill-payment services, etc, etc, etc, and obligate themselves to arbitration that nearly always gags both parties. AT&T Mobility v. Concepcion was a monstrous decision. Arbitration was always an option. If you have to force people to choose the dispute resolution option you claim is cheaper [0] and fairer, odds are good that it's neither of those things. [0] Remember when -IIRC- Doordash plead with Federal court to permit it to move its mass arbitration into court because the arbitration was too expensive (and how they got their ass kicked out of court)? Remember how like a month later, all the arbitration companies magically got a "We will handle no more than twenty complaining parties at once. All yall bitches got to get in line." clause in their rules governing mass arbitration? Yea, "good" times.

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mohamedkoubaa 2 hours ago | parent | prev [-]

Not even as a deterrence?

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amluto an hour ago | parent [-]

Go find some class action settlements. There’s a good chance the total damages (substantially) less than the profits from whatever behavior generated the lawsuit, and that’s not even accounting for interest.

So, no.

	▲	thfuran 20 minutes ago \| parent [-]
		And also not accounting for the other big factor: the probability of getting caught and reaching such a settlement/verdict. If the consequence is a thirty percent chance of paying thirty percent of the gains back in thirty years, malfeasance is just good business, not a credible risk. It needs to be unprofitable and pierce the corporate veil.

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r-johnv 5 hours ago | parent | prev | next [-]

But you most likely signed a binding arbitration clause in the TOS

	▲	abigail95 4 hours ago \| parent [-]
		Same result and then Microsoft would be paying for arbitration

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harry8 5 hours ago | parent | prev [-]

But they’ve got you. Nobody uses Microsoft office turdware unless they’re locked in and have to.

You lose access to it. You’re cooked.

	▲	thfuran 5 hours ago \| parent \| next [-]
		If you’re cooked because of Microsoft’s willful destruction of property, that just means it’s not a small claim anymore.
	▲	Barbing 5 hours ago \| parent \| prev \| next [-]
		I actually have a retiree in mind to whom I’ll have to recommend LibreOffice https://libreoffice.org
	▲	dangus 5 hours ago \| parent \| prev [-]
		You’re right, I’m sure nobody’s made any kind of mass activation scripts that you could find online and get a better experience than paying customers.