The customer screwed you over, and then their bank did too. Stripe didn't. I'm not sure why Stripe is getting blamed in the title and the article.

Yeah, maybe Stripe could do more without Radar, but I imagine it could also be fraught if Stripe was in the business of blocking customers from their entire network based on one vendor's complaint. Obviously a lot could go wrong with such an approach.

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gingerlime 4 hours ago | parent | next [-]

Yes. But Stripe didn't do anything to prevent the next merchant from falling into the same trap. They had all the evidence, and ignored it.

That was the point I tried to make with my blog post. And yes, if it was too easy for merchants to block consumers, that won't be fair either. But surely there's a middle ground here.

Stripe very explicitly told me that they don't do anything with such reports. It's simply ignored.

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zuzululu 3 hours ago | parent [-]

Stripe did the right thing here. They cannot be arbitrators of every little edge cases that comes up. That's not their role.

Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.

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gingerlime 3 hours ago | parent | next [-]

Agree on Stripe support. They're excellent.

I don't think Stripe did the right thing here. They can do better to protect their own customers.

	▲	0123456789ABCDE an hour ago \| parent [-]
		stripe serves both sides of the transactions they process, seller and buyer. if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.

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albedoa 3 hours ago | parent | prev [-]

> They cannot be arbitrators of every little edge cases

Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast?

We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.

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cwillu 3 hours ago | parent | prev [-]

> it could also be fraught if Stripe was in the business of blocking customers from their entire network based on one vendor's complaint

“You probably don’t want a system where one annoyed merchant can get someone blocked across the whole Stripe payment system. But there’s a pretty big gap between “automatically block this person everywhere” and “thanks for the screenshots, please consider Radar”, and this is where it gets frustrating.”