Yes. But Stripe didn't do anything to prevent the next merchant from falling into the same trap. They had all the evidence, and ignored it.

That was the point I tried to make with my blog post. And yes, if it was too easy for merchants to block consumers, that won't be fair either. But surely there's a middle ground here.

Stripe very explicitly told me that they don't do anything with such reports. It's simply ignored.

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zuzululu 3 hours ago | parent [-]

Stripe did the right thing here. They cannot be arbitrators of every little edge cases that comes up. That's not their role.

Also I just wanna throw some praise at Stripe Support. They have an excellent team and go above and beyond to help.

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gingerlime 3 hours ago | parent | next [-]

Agree on Stripe support. They're excellent.

I don't think Stripe did the right thing here. They can do better to protect their own customers.

	▲	0123456789ABCDE an hour ago \| parent [-]
		stripe serves both sides of the transactions they process, seller and buyer. if buyers were to perceive stripe as being dificult, they might churn. i certainly do this on paypal pages.

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albedoa 3 hours ago | parent | prev [-]

> They cannot be arbitrators of every little edge cases

Is this an edge case? It looks like your standard chargeback fraud accompanied by a pile of evidence. What does a common case look like in contrast?

We should expect this to become even more rampant given the ease of clicking a chargeback button and the apparent lack of repercussions.