| ▲ | garygao 3 hours ago |
| We work with our customers to make those messages consent-based and feel non-spam. |
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| ▲ | afavour 2 hours ago | parent | next [-] |
| To be clear, no matter how it is phrased I’m going to report any kind of “you left this message in your cart” message as spam. |
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| ▲ | dgellow 3 hours ago | parent | prev | next [-] |
| Could you elaborate? What does that mean in practice? So far what I’ve seen from your service seems to be yet another attempt at blurring the distinction between bots and human interactions, which is generally used for spammy content |
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| ▲ | garygao 3 hours ago | parent [-] | | We're working to bridge the interaction between humans and bots so that automated conversations feel more natural and comfortable for the end user. In circumstances where the user can't reach an actual human (e.g. off hours support), they're often faced with bots over SMS/RCS that feel non-conversational and therefore can't support them in the right way due to interface. We're working on building agents that can more comfortably interact with users during those situations. | | |
| ▲ | mynameisvlad 2 hours ago | parent | next [-] | | So… You’re trying to hide spam by making it seem like human interaction. That doesn’t address the actual issue with these messages… which is that they’re still spam, regardless how you try and dress them up. | |
| ▲ | antiframe 2 hours ago | parent | prev [-] | | What about RCS/SMS is the "wrong" way of helping the customer? | | |
| ▲ | garygao an hour ago | parent [-] | | It's not the "wrong" way, it's just different. iMessage works well for businesses that want to create a conversational experience in their customer service that conveys care and attention |
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| ▲ | 3 hours ago | parent | prev [-] |
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