We're working to bridge the interaction between humans and bots so that automated conversations feel more natural and comfortable for the end user. In circumstances where the user can't reach an actual human (e.g. off hours support), they're often faced with bots over SMS/RCS that feel non-conversational and therefore can't support them in the right way due to interface. We're working on building agents that can more comfortably interact with users during those situations.

So… You’re trying to hide spam by making it seem like human interaction.

That doesn’t address the actual issue with these messages… which is that they’re still spam, regardless how you try and dress them up.

What about RCS/SMS is the "wrong" way of helping the customer?