A dysfunctional organization will project its failures to everything it touches. I personally have not seen such mess, likely because working in regulated industries means there‘s usually some SOP or work instruction that is regularly updated, so the setup is driven by the compliance process. Nowadays, I opt in for Atlassian because it works fine out of the box, I avoid heavy customization (which would mean tool lock-in), and Claude can move the tickets itself anyway - no scripting required.

“ I personally have not seen such mess, likely because working in regulated industries means there‘s usually some SOP or work instruction that is regularly updated, so the setup is driven by the compliance process”

I work in medical devices and our Jira is a mess too. Seems a lot of people try to solve process problems by customizing Jira.