Tbf Jira is great, you just need a project manager with good opinions that sets it up and maintains it well. It turns out project management is a real skill and not a hat you put on the owner's less favourite sons.

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eddyg an hour ago | parent | next [-]

Jira excels when there is a Jira governance committee comprised of people who actually understand data flow and are the only ones with admin privileges.

Too often some manager asks for (and is given) admin access and starts “improving” things.

Sure, anybody can create custom fields and screens and slap together a janky “workflow”, but well-oiled Jira Ops prevent an explosion of custom fields, they curate the create, browse and edit screens of each issue type to only show the fields that are important at that stage, use custom screens on workflow transitions along with validators and conditions to help ensure an issue is always in a reasonable state, etc. Then users don’t complain about the tooling.

But Jira governance takes time, effort, discussions with stakeholders, etc. And without it Jira gets a bad rap.

	▲	themgt 11 minutes ago \| parent [-]
		Jira excels when there is a Jira governance committee True but oversimplified. Without a Jira administrative state, along with of course democratically elected Jira executive and legislature and a duly appointed Jira Supreme Court, Jira governance committees over time tend to slide into self-dealing, tyranny and eventually mass executions of anti-Jira resistance factions. Sustaining Jira regime legitimacy over time is far more involved than simply a governance committee with its stakeholder discussions and five year plans for new custom fields.

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ngrilly an hour ago | parent | prev [-]

Jira's UX is crap. Try Linear.app, which is truly great software, equally appreciated by both software engineers and project/product managers using it.

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post-it an hour ago | parent | next [-]

Is this an ad? I've never heard of this and the website tries really hard to be an Apple product launch instead of showing what the tool looks like with 200 tasks on the board.

	▲	SOLAR_FIELDS 12 minutes ago \| parent \| next [-]
		I've used it at previous places of work. It's nice. Snappier and better looking than Jira at least. One of the previous advantages of using it is that everything has a keyboard shortcut, so if you learned that you could be very efficient with it. Nowadays, however, when an LLM is shuffling my tickets around, that feature is kind of useless and I'd probably prefer Jira simply because they integrate with everything under the sun
	▲	ngrilly an hour ago \| parent \| prev [-]
		Not an ad at all. I've been using Linear for the past 4 years. Been using Jira, Trello, GitHub Issues, and other issue trackers before. Linear is simply incredibly better compared to Jira. I had tons of colleagues in my current team and former teams who were skeptical at first, tried it, and 2 weeks later wre saying they would never come back to Jira. I've seen many similar comments here on HN over the past few years.

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Quarrelsome an hour ago | parent | prev [-]

People can sell me layers ontop of JIRA but you can't position yourself to replace it, too much already integrates with JIRA and if you're not a startup then its a political cliff edge to try to make a case to replace JIRA.