I'll take this opportunity to report on my Framework Laptop 13 experience. I've had it for over a year.

The case is warped in multiple places. One USB C module doesn't accept a power charge reliably. It can overheat and shutdown. If the case flexes a little the trackpad stops responding - it needs to be on a flat surface. Power brick died.

On the plus side, my partner had one and when she threw it away she gave me her parts and I was able to swap some out. That was cool.

To compare anecdotes, I’ve had mine for 3 years, and it’s still working great. Haven’t had any issues with it.

Adding to the review thread: I bought a Framework 13 in 2021. I'm sold on the ideal, I really like the chassis and the keyboard, and I _love_ the screen ratio. I replaced several parts and own every type of connector. I really liked my 13!

I just had my mainboard die, and I was advised there currently isn't another mainboard in stock that works with my old DDR4 RAM. They don't have any newer DDR5 RAM in stock apparently either, so I was out of luck and ended up buying a Lemur Pro last week.

In my experience, the Framework hardware is great but very flakey and frequently needs replacing.

Support is awful; they'll repeatedly ask you to do things you've already done (and shown proof of), they can take days to get back to you, and are generally unhelpful. They also didn't think to mention to me when I said I needed to buy a new laptop and their parts were all out of stock that they had a new machine coming out in the next week, which is insane to me. I would've been an easy convert. Sometimes I think it's bots doing the support, but if that was the case, they'd reply back faster.

Time will tell whether I'll return back to the ecosystem, but the support experience (and the hardware being poor enough that I frequently need support) is putting me off for now.

I was just at an event.

The vibe I got was the quality is really bad, BUT the people who like Framework and believe in it gladly just buy another one.

Not for me though. Within 6 months we’ll see similar specs from other oems at 50 to 70% of the price

Depending on how warped the case is, it might or might not help, but i was having the same issues with the trackpad and it was an easy fix for me. Steps here: https://guides.frame.work/Guide/Touchpad+Rubbing+Fix+Guide/1...

In general, coming from a MacBook, I’ve had more quality issues with the framework, but fixing them has always been possible with a little digging. I’ve enjoyed the experience of learning how to take apart and fix my gear, but I’m also the sort of person who darns holes in his socks, so ymmv.

That's rough. Did you contact their support about it? I measure a lot of companies by how they handle recovering from stuff like this.

Hopeful that's no longer an issue with the Pro version, being made of a machined single-piece aluminum block.