That's rough. Did you contact their support about it? I measure a lot of companies by how they handle recovering from stuff like this.

I contacted their support because my charging cable frayed and I thought I was still in warranty. Turns out I'd miscalculated and I was a year out but they replaced it for free anyway.

Their support has been very responsive and helpful every time I've contacted them so I'd be surprised if they wouldn't have helped the GP.