Atlassian just goes from misstep to misstep. I still use their products quite often. The amount of P0 bugs I experience is absolutely crazy:

- Bitbucket workers are hopelessly out of date (self hosted). We've had to put so many random workarounds in especially for Docker, as they don't keep them up to date enough

- I have had a bug in JIRA for years where I can't reorder a new ticket unless I refresh the page

- Every new feature they introduce into JIRA/Bitbucket over the past couple of years just doesn't work.

- I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (of which the support ticket contact form bugged out multiple times).

Anyone have any insight into why things have got so so dysfunctional? Tech debt? Talent leaving? Both? Even 'bad' enterprise software tends to be able to keep the most basic features running, but Atlassian is a whole new category. If you check their 'community' it is just hundreds/thousands of bugs with workarounds.

> I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (of which the support ticket contact form bugged out multiple times).

Absolutely insane that this is legal. The only reason to do this is to trick and abuse customers. It would be trivially easy to legislate away if our government cared to.

Atlassian seems like a typical entrenched big company, albeit an extreme example. They make money by selling to the bosses of their users and being the default name brand for many cases. Once a company gets to a certain size and doesn't directly compete much on quality internal corruption and incompetence can run rampant.

It can't be that hard to just dump/export the entire JIRA in one day and migrate it to something else like linear.app? i was already exporting HTML dumps of the entire JIRA and using it in local tool calls to ground agents as far back as last year instead of wrestling with JIRA API to get it to work. This was before linear became popular.

The migration would take 1-2 engineering man-days I suppose. But its money well spent.

Featureatis. Just keep pumping out features with no thought. Today, probably also AI-coded .

Even in mid-sized projects if you keep pushing for only new features you'll get a similar system. At least my experience in 3 or so midsized projects that I've worked on where nothing else mattered than checking of features from a huge backlog.

The search function in Jira has always been unusable. It’s perhaps the worst part of the entire platform, but nice to see they’re still focused on adding features I will never use.

Jira is buggy as hell these days. Lots of desyncing that forces me to refresh the page. I can have a ticket open on a sprint board and the modal spontaneously closes after a while, forcing me to reopen it frequently. The other week there were tickets that simply refused to show up in their respective sprint board no matter what I did; later the epic magically appeared on the board out of nowhere, then finally the individual tickets themselves reappeared.

Gotta love the value that vibe coding has added to this world.

You can add to this list: Every single input field they have in Confluence and Jira is misbehaving or broken. Apparently, we can't just have a text input widget that works well. Also apparently, this billion dollar enterprise cannot afford to write or use a proper markdown parser, and apparently we, the user lowlives, cannot be trusted with the full "pwer" of basic markdown laugh.

Jira has vim-like bindings for navigating tickets on boards and years later the feature barely works. It has bugs like pressing the j/k keys changes the URL and random fields but stays on the same ticket or doesn't render the newly navigated-to ticket, etc.

Here mine: you cannot link an existing branch to a jira issue. Maybe this is easier said than done but I can't find their reasoning anywhere

Until it starts actually affecting their bottom line, how is it a misstep?

You yourself just admitted that you still use their products often.

Confluence is ok and has improved recently.

Jira is garbage (frontend, backend). Tough but true.

Umm? Is there single step Atlassian did it right? It's a cancer of software development the suits force us to swallow while real development and useful documents are outside of their service because it's so stressful to use.

Sounds like every other SaaS company that was bought by investment fund to milk it dry till everyone migrates off of it.

Not surprised. Quote „…with significant institutional ownership from Vanguard, BlackRock, and others”.

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