> I tried their AI stuff on the free trial, didn't work at all, tried to cancel, can't cancel the free trial online and had to write a load of support tickets (of which the support ticket contact form bugged out multiple times).

Absolutely insane that this is legal. The only reason to do this is to trick and abuse customers. It would be trivially easy to legislate away if our government cared to.

Atlassian seems like a typical entrenched big company, albeit an extreme example. They make money by selling to the bosses of their users and being the default name brand for many cases. Once a company gets to a certain size and doesn't directly compete much on quality internal corruption and incompetence can run rampant.

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HoldOnAMinute 6 hours ago | parent | next [-]

>> internal corruption and incompetence can run rampant

This affliction happens to almost every company, eventually. Nobody seems to have solved this.

	▲	hungryhobbit 2 hours ago \| parent [-]
		Enshitification

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1minusp 5 hours ago | parent | prev | next [-]

I generally agree with this comment, but what option does a decision maker have here? (apart from similar products that probably will end up doing the same things anyway). Are there equivalent scale/functionality products that can truly serve as an option?

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colechristensen 7 hours ago | parent | prev [-]

It's explicitly not legal in California and some other places.

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pintxo 7 hours ago | parent [-]

Also for business customers? I would expect such regulations to only apply to b2c contexts.

	▲	colechristensen 30 minutes ago \| parent [-]
		California's law apparently only applied to B2C, but there was an FTC rule that applied to B2B as well which has been paused by a federal appeals court while they consider if the FTC followed the law in making the rule.