Why would I think that? That isn't a sensible conclusion from what I posted. I think you replied to the wrong post

Regardless of what the maintainer says of their abuser after being abused, the point I think you are getting stuck on is this:

Creating a system which locks you out if you don't speak to a human isn't de-facto malicious.

Having support where you can't speak to a human isn't de-facto malicious, either.

Doing both at the same time, however, is de-facto malicious. Some executives likely got bonuses for doing it, too.