You are correct. I agree 100%. It's easy to be great when it's on a tiny scale.

Billions in profit may unblock scaling customer support beyond scrappy startup minimums

However (and I loathe this logic) if you can get the marketplace to accept that minimal level, and the brand harm is inconsequential, why not pocket the savings

	▲	justinclift 4 days ago \| parent \| next [-]
		> and the brand harm is inconsequential That's the thing though. Google have destroyed their brand through these kinds of actions, over many years.
	▲	anjel 4 days ago \| parent \| prev [-]
		Those are not matter-of-fact saving, but rather significant savings