your comment sums up the conflict.

I dont know if you noticed, but there was a shifting of the goal post from "sub-par" to something wrong/sub-optimal.

The best helicopter you can buy may in fact crash into trees sometimes.

Microsoft's products do not occasionally fail, they're constantly going out of their way to block users from doing basic tasks through ads and dark patterns. It makes some KPI go up so some asshat product manager can get a promotion, and they never lose users because 99% of their users are hostages.