i genuinely don't get the point of this. isn't it easier to have a native chat interface? phone is a much worse UX and we simply use it because of the assumption that a human is behind it. once that assumption doesn't hold - phone based help has no place here.

▲

qup 4 hours ago | parent [-]

Phone is a better UX for many people, like my aging parents.

▲

slfnflctd 3 hours ago | parent [-]

Phone is also faster.

Spoken word is still the most information dense way for humans to communicate abstract ideas in real time.

▲

zer00eyz 3 hours ago | parent [-]

Uhhhh

Reading > Listening

Speaking > Typing

If you want raw performance on both sides, It is better to dictate an email that gets read later.

	▲	slfnflctd 3 hours ago \| parent [-]
		You make a great and valid point. But I did say "real time".