It takes less brainpower to talk to a person. I often just call companies instead of trying to fight through their stupid FAQs and websites and all that crap. No I'm not going to install your stupid app just to do one thing once ever. I don't want to learn anything or remember anything. We're at a stage in technology where there's no excuse for crap software in simple devices.

Recently the ventilation fan in my house wasn't measuring temperature correctly so I called the company. Their tech came round, got me to enter my wifi password, updated the firmware, and viola - it started working properly. I'm sure they had a FAQ or manual explaining that but I'm not wasting my mental energy on such rubbish.

This seems like an AI chatbot would work just as well for you then, since it achieves the same end goal of not having to personally wade through FAQs and such.

I find LLMs are excellent at finding relevant documentation and giving advice, as long as the issue isn’t overly niche, but humans tend to fail there as well.