While neither am I nor the company I work for directly impacted by this outage, I wonder how long can Cloudflare take these hits and keep apologizing for it. Truly appreciate them being transparent about it, but businesses care more about SLAs and uptime than the incident report.

▲

llama052 4 hours ago | parent | next [-]

I’ll take clarity and actual RCAs than Microsoft’s approach of not notifying customers and keeping their status page green until enough people notice.

One thing I do appreciate about cloudflare is their actual use of their status page. That’s not to say these outages are okay. They aren’t. However I’m pretty confident in saying that a lot of providers would have a big paper trail of outages if they were more honest to the same degree or more so than cloudflare. At least from what I’ve noticed, especially this year.

	▲	boarush 3 hours ago \| parent [-]
		Azure straight up refuses to show me if there's even an incident even if I can literally not access shit. But last few months has been quite rough for Cloudflare, and a few outages on their Workers platform that didn't quite make the headlines too. Can't wait for Code Orange to get to production.

▲

jacquesm 3 hours ago | parent | prev [-]

Bluntly: they expended that credit a while ago. Those that can will move on. Those that can't have a real problem.

As for your last sentence:

Businesses really do care about the incident reports because they give good insight into whether they can trust the company going forward. Full transparency and a clear path to non-repetition due to process or software changes are called for. You be the judge of whether or not you think that standard has been met.

▲

boarush 3 hours ago | parent [-]

I might be looking at it differently, but aren't decisions over a certain provider of service being made by the management. Incident reports don't ever reach there in my experience.

	▲	samrus 2 hours ago \| parent [-]
		In my experience, the gist of it does reach management when its an existing vendor. Especially if management is tech literate Becuase management wants to know why the graphs all went to zero, and the engineers have nothing else to do but relay the incident report. This builds a perception for management of the vendor, and if the perception is that the vendor doesnt tell them shit or doesnt even seem to know theres an outage, then management can decide to shift vendors