I might be looking at it differently, but aren't decisions over a certain provider of service being made by the management. Incident reports don't ever reach there in my experience.

In my experience, the gist of it does reach management when its an existing vendor. Especially if management is tech literate

Becuase management wants to know why the graphs all went to zero, and the engineers have nothing else to do but relay the incident report.

This builds a perception for management of the vendor, and if the perception is that the vendor doesnt tell them shit or doesnt even seem to know theres an outage, then management can decide to shift vendors