They used to have competitive prices for a while, with their dedibox line.

I think they are not as well known. It’s a bit of a side project of the parent company, Iliad. They could benefit from heavy investments and some more aggressive marketing, but perhaps it’s not worth the risk and a slow but steady growth is what they prefer.

Price would be a bit more bearable if their reserved instance discounts were more generous

I asked myself the same thing, trustpilot is pretty rough on them and a lot of people tell you online to stay away from them. I also had very good support experience so far. Their shared TEM IP had some deliverability issues at times, but they seem to have cracked down on this recently. I am on dedicated IP now, so I can't really judge if there have been improvements.

+1 for bad experience with OVH, their control panel is a mess (only the Italian provider Aruba is probably worse) and their backend is riddled with bugs. If something is broken in the control panel, the support team candidly invites you to do it via their APIs instead.

Another bad experience with OVH here. In fact not bad but catastrophic. They enabled 2FA without my consent and then demanded a signed letter on paper by post to let me back into my account. Their online customer service was beyond useless and the nightmare took weeks to resolve. This after I had been a loyal customer for years. Just when I was preparing to punish them by moving, my VPS went up in smoke at that fire in their Strasbourg datacenter. "Oops, our bad", went the email. Beyond parody. It's almost a surprise to me that this company is still in business.

With Hetzner now for several years without incident.