> In business communications, I believe it's common courtesy to respond to emails within 24 hours.

Sounds funny because I only read mails when someone tell me about them on MSTeams.

Between IM, supports tickets and jira stories I don't really see the point of emails anymore. If it is something that has an SLA tickets seem to be the way to go, if not Teams. If it is an urgent matter, mentioning my name or calling me will be a quicker way to go. Email seem to be in that weird place where some people still seem to want to insert invisible business matters in an ocean of junk and automatized mails/notifications you generally never subscribe yourself but ends up subscribed by default when given access to resources/applications.

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jbstack 5 hours ago | parent | next [-]

(1) I don't have Jira, (2) I don't want to fill out a SLA ticket, (3) I don't use Teams, (4) I don't know your phone number and/or prefer to deal with things in writing.

Email works because: (a) it is ubiquitous, (b) you don't have to pay for some proprietary software to use it, (c) you remain in control of your data (no IM messages suddenly disappearing), (d) you have a permanent, local, copy of what was said in writing, (e) it's often the standard court-recognised form of communication, other than post, for things that matter legally (e.g. sending notices).

That's not to say that email isn't without many defects. But it's still the best we have for many work-related use cases.

	▲	prmoustache 22 minutes ago \| parent [-]
		> (1) I don't have Jira, (2) I don't want to fill out a SLA ticket, (3) I don't use Teams, (4) I don't know your phone number and/or prefer to deal with things in writing. You don't know my email address either so that's ok!

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wlesieutre 5 hours ago | parent | prev | next [-]

Teams may work for your internal messages but if you deal with anyone outside of your own employer email is still the standard for communication. Not every piece of business that gets done fits into a ticket system.

	▲	prmoustache 20 minutes ago \| parent \| next [-]
		> Teams may work for your internal messages but if you deal with anyone outside of your own employer email is still the standard for communication. Not every piece of business that gets done fits into a ticket system. Nobody ever expect a reply within 24hour from someone outside of your organization, unless these terms have been set already that you are working on a common project with strict deadlines.
	▲	vel0city 2 hours ago \| parent \| prev [-]
		> if you deal with anyone outside of your own employer email is still the standard for communication I get what you're saying and agree email is almost always the least common denominator between two different organizations. On the flip side, this can really vary based on the relationship between two orgs and how closely they might work with each other. I've definitely had Teams instances with outside users and Slack channels shared between multiple orgs when there's a lot of close daily collaboration happening. https://slack.com/blog/collaboration/slack-shared-channels https://learn.microsoft.com/en-us/microsoftteams/communicate...

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alistairSH 4 hours ago | parent | prev | next [-]

Primarily, email gets used for customer-facing comms (they aren't in Jira). It also gets used for lots of system notifications that could probably be moved to Slack, but inertia is a bitch and they remain in email.

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j45 5 hours ago | parent | prev [-]

Just because one doesn’t see the point doesn’t mean one doesn’t exist.

Each communication tool has its strengths, namely managing interruptions.

People using one’s attention as their inbox directly with DM vs a when you can get to it email can be easily mismanaged.

It’s different for each job.

	▲	ghaff 4 hours ago \| parent [-]
		I also find my SMS/iMessage increasingly polluted by companies that have probably discovered that their emails are filtered automatically or otherwise and no one responds to them any longer.