Hehe, just reading that.

> The poster described how she was able to retrieve her car after service just by giving the attendant her last name. Now any normal car owner would be happy about how easy it was to get her car back, but someone with a security mindset immediately thinks: “Can I really get a car just by knowing the last name of someone whose car is being serviced?”

Just a couple of hours ago, I picked my car up from having its obligatory annual vehicle check. I walked past it and went into their office, saying "I'm here to pick up my car". "Which one is it?" "The Golf" "Oh, the $MODEL?" (it was the only Golf in their car park) "Yeah". And then after payment of £30, the keys were handed over without checking of anything, not even a confirmation of my surname. This was a different guy to the one who was in there an hour earlier when I dropped the car off.

I feel like that car security situation also is sort of setup to tell us about how folks with a security mindset can go overboard?

Some car dealership who never had a car stolen hires a consultant and they identify this pickup situation as a problem. Then they implement some wild security and now customers who just dropped off their car, just talked to the same customer service person about the weather ... have to go through some extra security to impersonally prove who they are, because someone imagined a problem that has never occurred (or nearly never). But here we go doing the security dance because someone imagined a problem that really has nothing to do with how people actually steal cars...

Computers and the internet are different of course, the volume of possibilities / bad actors you could be exposed to are seemingly endless. Yet even there security mindset can go overboard.

I'm currently trying to recover/move some developer accounts for some services because we had someone leave the company less than gracefully. Often I have my own account, it's part of an organization ... but moving ownership is an arduous and bizarrely different process for each company. I get it, you wouldn't want someone to take over our no name organization, but the process all seem to involve extra steps piled on "for security". The fact that I'm already a customer, have an account in good standing, part of the organization, the organization account holder has been inactive ... doesn't seem to matter at all, I may as well be a stranger from the outside, presumably because of "security".

It’s a risk/reward scenario, and an example of security minded people chasing ghosts.

The likelihood of conmen stealing VW Golfs from repair shops is a really low risk/high impact event. So they could demand your passport and piss you off or have you leave a happy customer.

In the remote chance the con artist strikes, it’s a general liability covered by insurance.