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bsoles 6 hours ago

Design Thinking is the Data Science of UX: an attempt to gain influence in fields that you don't have expertise in.

Even though there might be universal design principle that can be applied in many fields, the Design Thinking people think that they can just come in and design user interfaces, etc. without really having an expertise in the particular field.

Design Thinking works for selling consulting and not much else. Nobody wants another Agile(TM) process imposed on software developers (in my particular case) that attempts to turn developers into factory line workers.

hliyan 6 hours ago | parent | next [-]

Isn't design thinking just... thinking? There may be different design methodologies you apply in different domains (e.g. civil, aeronautics, automotive, electronics, software), but once you abstract that away, what you get is thinking. I once attended a design thinking workshop many years ago, and no one there was able to adequately explain what design thinking was, except by means of jargon, metaphor, or example. My understanding of the subject has not advanced much further in the intervening years.

gnosis67 5 hours ago | parent | next [-]

I got the same reaction from that “how intelligence agencies think” YouTube video. Come now, “situational awareness”? Who needs a conspiracy to pay attention to their environment? And other mental tricks that people who must be told what to do may not come up with for themselves.

Design however is a highly praiseworthy contemplation. There are those who do it well, and those who best learn to rip off what works as faithfully as means allow.

atoav 3 hours ago | parent | prev [-]

Well yes, but it is thinking from the other end, usually. The reason why companies may benefit from inviting a designer is that a good designer may both aesthetically and functionally take an entirely new approach from scratch, that has the end user in mind.

This is something certain types of companies and organizationa fail at often, because their daily involvement makws them hyperfocused on certain aspects while they are blind to entire classes of solutions.

That doesn't mean designers can be sprinkeled on every project and drive an evolutionary leap, but it can be a way to explore the solution space.

ccppurcell 6 hours ago | parent | prev | next [-]

Can you give an analogous example for data science? I confess ignorance here, and always took the term at face value. Is the issue that "data science" tries to be agnostic about the source of the data? (I'm not claiming that that is true, just guessing)

bsoles 6 hours ago | parent [-]

Sure. There are many examples of data scientists attempting to use complex Machine Learning and Deep Learning models to predict machine (bearings, gears, etc.) failures from vibration data, where a simple Fourier Transform (FFT) provides a lot more insight and predictive powers about the same problem.

However, spectrum analysis is not something that data scientists learn at school, yet every mechanical/electronics engineer working in the field knows about it. So, without an expertise in a particular field, data scientists often reach for a big hammer, when more specialized tools exist and are known to the experts in the field.

randcraw 4 hours ago | parent | next [-]

Another classic example is data scientists trying to model biological processes (or answer questions about processes while ignorant of which components regulate others). Systems biology has a long history of largely clueless attempts to predict outcomes from complex processes that no one understands well enough to model usefully. The biologists know this but the data scientists do not.

Grosvenor 2 hours ago | parent | prev | next [-]

It's much worse than that. If you dare to ask that a team speak with the problem owners - mechanics, managers, etc, you will get booted right quick.

Since the 2010's data science has gone from scientific based curiosity in solving problems to pure technicians work. There's a set of algorithms they follow, no exceptions allowed. Kaggle is a horrible anti-pattern.

NB: I am a data scientist.

mythical_39 4 hours ago | parent | prev | next [-]

huh. I'm a professional data scientist, and my masters was in signal processing. In one class the final exam required us to transcribe fourier transforms of speech into the actual words. In another the final exam required us to perform 2d FFTs in our head.

Please be careful about generalizing.

I agree that many 'data science' programs don't teach these skills, and you certainly have evidence behind your assertation.

Nevermark 4 hours ago | parent | next [-]

I don’t think anyone is making the claim that data science has no merit, or data scientists are universally ignorant of anything.

Simply that some data scientists, formally trained or titled by themselves or others, have been known to apply their skills to data without having special knowledge regarding the data.

It is a bit of a cliche in some of our experiences. The consulting company that analyzes data for a decision paralyzed organization, that seeks outside guidance in lieu of getting better leadership, is something I see.

That is a real phenomenon, and despite good intentions, can have all the effectiveness of reading tea leaves.

Because there is always data to be scienced. Competently or not.

bsoles 3 hours ago | parent | prev [-]

> ... my masters was in signal processing

But, you are making my point for me here. Most data scientists don't get masters in signal processing. You are also acknowledging that gaining expertise in a particular field was worth pursuing.

6 hours ago | parent | prev | next [-]
[deleted]
IOT_Apprentice 5 hours ago | parent | prev | next [-]

Yet I suspect that mechanical engineers are not writing software for companies in the large. There are software developers doing so.

I suspect that they should be consulted by data science folks as domain experts.

That said won’t AI replace both? ;)

layer8 4 hours ago | parent [-]

Likewise, UX designers should consult HCI experts.

doctorpangloss 2 hours ago | parent | prev [-]

i confess, i've read both of your comments on this - your analogy and a deeper explanation of the analogy - and i still have no idea what you are saying. i'm not stupid. so first, my feedback here is, it sounds like you are an educator or in an education-adjacent role, and you should focus on making more sense haha. like lay out your beefs clearly, it sounds like you have a beef with interdisciplinary work, specifically between some STEM departments and especially with humanities and STEM departments, which is subjective. you don't have to be objective about everything. you can just say, "i don't like this design thinking thing because i don't like the people involved" or whatever. but i don't know! i cannot figure out what you are saying.

it sounds like your point is: "some ways of solving problems are superior to others." i've heard this take a million times. one perspective i'll offer to you is, math is not the only way to solve problems. it's not even the best way in many cases. not everything can be solved by defining a narrow goal, and then having a dispute about the methods, and then picking some objective method and then applying it very optimally, or whatever. this is also on you, as an educator, to understand! i could give a bajillion specific examples.

but first, you have to concede: an analogy nobody understands is bad, and you have to own that, and two, it's not really clear, what exactly is your dispute with Design Thinking? it doesn't have anything to do with user interfaces... so why the hell are you talking about it? why "Design Thinking people"? What is your beef here?

bsoles an hour ago | parent | next [-]

As many other people on HN, I am an advocate for software engineers and I think it is important that software engineers themselves develop expertise and become owners in their particular fields of application, their processes, etc.

Attempts to undermine their role and turn developers into simple cogs in the machine rub me the wrong way.

I perceive (you might disagree) that Design Thinking, Agile, Scrum, and similar things as attempt for designers, PMs, etc. to insert themselves into the process, not as equal partners, but as people with elevated privileges over software developers.

I don't necessarily disagree with the idea and ideals of Design Thinking. I disagree with the practitioners and their perception of themselves as something special over software developer.

I also think that my original analogy at the top is perfectly understood by a lot of people here as much as I understand the type of people on HN.

rawgabbit an hour ago | parent | prev [-]

I believe he is trying to articulate the failings of e.g., JFK's Whiz Kids who were experts of statistical analysis and tried to use that knowledge to domains they knew little about. In a nutshell, these experts tend to deep dive on parts of the problem where data was available and ignore the parts of the problem that is not quantified. Which is usually a huge mistake.

HillRat 5 hours ago | parent | prev | next [-]

Design thinking, at least in its formal STS approach, is essentially applied sociology; it's about using various toolkits to build a sufficient understanding of a domain from the "inside out" (using desk and field research) so that you can design valuable experiences that build upon the expertise of those actually inside the domain. In this, it's a bridge between UX/product and users/stakeholders (technical stakeholders are admittedly too often an afterthought, but that's a process problem). If anyone comes in and attempts to blindly shove workshops at you without first conducting in-depth research, interviews, and field studies in your domain, then they are (without resorting to the One True Scotsman) not doing design thinking, they're doing cargo-cult brainstorming. (It's also a process orthogonal to agile development, since by definition it's a linear process that needs to be conducted prior to developing the actual product features and requirements.)

The books and papers the OP cites are solid (Rittel and Webber, Buchanan, etc., though TRIZ, I think, is rather oversold), but in my experience the problem with most design thinking practitioners is that they aren't qualified sociologists and ethnographers, so a lot of design thinking is basically a reinvention of the last century of sociological middle-range theory and ethnographic principles, without being strongly informed by either, likely due to the field's foundation in early software requirements studies.

randcraw 4 hours ago | parent [-]

That's a great answer that offers concrete insight into what design thinkers are trying to achieve. And it seems like they have a chance to succeed if they also employ iterative experimental methods to learn whether their mental model of user experience is incorrect or incomplete. Do they?

HillRat 4 hours ago | parent [-]

Traditionally you use a lot of paper and experiential prototypes to iterate on, which doesn't cover everything but helps refine assumptions (I sometimes like starting with mocking downstream output like reports and report data, which is a quick way to test specific assumptions about the client's operations and strategic goals, which then can affect the detailed project). When I can, I also try to iterate using scenario-based wargaming, especially for complex processes with a lot of handoffs and edge cases; it lets us "chaos monkey" situations and stress-test our assumptions.

More than once early iterations have led me to call off a project and tell the client that they'd be wasting their money with us; these were problems that either could be solved more effectively internally (with process, education, or cultural changes), weren't going to be effectively addressed by the proposed project, or, quite often, because what they wanted was not what they actually needed.

Increasingly, AI technical/functional prototyping's making it into the early design process where traditionally we'd be doing clickable prototypes, letting us get cheap working prototypes in place for users to test drive and provide feedback on. I like to iterate aggressively on the data schema up front, so this fits in well with my bias towards getting the database and query models largely created during the design effort based on domain research and collaboration.

jjtheblunt 4 hours ago | parent | prev | next [-]

> people think that they can just come in and ...

SOC2 is like this: a collection of security ideas thought up by a group of CPAs, so they can partake in software engineering. It's beyond bizarre.

uxcolumbo 2 hours ago | parent | prev | next [-]

Not sure what your definition of 'Design Thinking' is.

Design Thinking isn't about people thinking "that they can just come in and design user interfaces, etc. without really having an expertise in the particular field."

It's a problem solving approach using UCD methods amongst others and working with experts in the field to come up with solutions and ideas to a given problem space.

Key thing is you work with the people who are experts in the field, for example working with medical experts to design a new health related application etc.

bsoles 2 hours ago | parent [-]

It is the practice that matters, which is the "designers" trying to elevate their position to something more special by inserting their special rules into the design process, often at the expense of other people involved, including the experts.

"Working with the experts" always turns into weird formalized brainstorming sessions or other rituals, where the designer defines the process and the rules, and others' role is just to be little players in the game, but not the referee.

This is nothing new. We have seen the same thing with PMs and "scrum masters" inserting themselves into the software development process with shit like Agile, Scrum, etc.

If design thinking is just a problem solving approach, experts and practitioners in the field are perfectly capable of doing that. We don't need the shamans of Design Thinking to guide the process.

tengbretson 2 hours ago | parent | prev | next [-]

> "I like your design thinking, I do not like your design thinking people. Your design thinking people are so unlike your design thinking."

- Gandhi

b00ty4breakfast 4 hours ago | parent | prev | next [-]

when Idea Guys™ never get told to buzz off

codethief 6 hours ago | parent | prev [-]

Uhh… What does Design Thinking have to do with UX? Sure, it could be used to come up with novel ideas for user interfaces but DT (nowadays) is an approach that's several orders of magnitude more general.

layer8 4 hours ago | parent | next [-]

The fact that it’s mostly being pushed by UX people.

bsoles 6 hours ago | parent | prev [-]

Sure. Let me then call it this way: "Design Thinking is the Data Science of design: an attempt to gain influence in fields that you don't have expertise in."

IOT_Apprentice 5 hours ago | parent [-]

I’d retort that software developers aren’t domain experts either. At the end of the day you either luck out if domain experts and actual users are involved in eliminating toil (in the sense that Google defines that) and optimizing the user experience, while reducing friction in applications and providing insights into data.