Even if they don't want to improve, and just do it reluctantly, it's best to reward them for doing something good, because otherwise they'll have no incentive to do something good in the future.

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bloomingeek 12 hours ago | parent | next [-]

And therein lies the fault, they only do "good" because they were made to do it. Rewarding them for "reluctantly" improving won't change their bad behavior. They should improve because it's the decent thing to do. By doing the decent thing, the praise would have been tenfold, which is the best incentive. (I do appreciate your comment because most companies do live in a moral vacuum.)

	▲	Thorrez 9 hours ago \| parent \| next [-]
		>They should improve because it's the decent thing to do. By doing the decent thing, the praise would have been tenfold, which is the best incentive. Those 2 sentences don't really align well. Should they be motivated by the tenfold praise? Or should they be motivated by doing the decent thing? If they should be motivated by doing the decent thing, why mention tenfold praise? >Rewarding them for "reluctantly" improving won't change their bad behavior. I don't see why not. They see that good behavior gives a better outcome. They'll do good behavior in the future.
	▲	swyx 7 hours ago \| parent \| prev \| next [-]
		no, they were not made to do it. they listened to feedback and did the work. this is better than we get in 99% of cases. try to be nicer and meet them half way instead of living in your ideal world.
	▲	jmye 9 hours ago \| parent \| prev [-]
		Encouragement of good decisions over bad decisions is how people tend towards making more good decisions. "You didn't inherently make the right choice, so even the right choice you made is actually bad" is just... really, really childish.

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croon 13 hours ago | parent | prev [-]

There's the whole citizens united ruling stating companies are people, but they're not toddlers. They (the grown adults working there) should not need positive reinforcement to figure out that consumer hostile actions sour said consumers on their product in future purchase decisions. If they want an incentive to be better, start there.

	▲	Thorrez 9 hours ago \| parent [-]
		The massive amount of bad publicity on the initial bad decision is a disincentive to not make bad decisions in the future. The medium amount of good publicity on the course correction good decision is an incentive to make good decisions in the future, both initial good decisions and course correction good decisions.