You're touching on points that Ayn Rand touched on in Atlas Shrugged, which as it happens uses the dynamics of the running of a railway as a metaphor for organisational incompetence and which opens on a scene of railway workers refusing to take initiative and following policy blindly.

Where she started to go a little weird is she thought anyone who had an idea had the right to just go do that, and society can go hang (she grew up suffering the worst Sovietism could serve up, her concept of community was damaged as a result). Unfortunately, her ideas are now held close to the hearts of some of the most powerful people on Earth, who are also going a little weird.

I'm actually OK with experts deciding that a particular policy is the right way to keep people safe. What I'm not OK with is using the policy as a prop to avoid independent thought or agility. I'd rather that instead of a procedure or a policy, people were taught a way of thinking about the World.

"We're not allowed to stop at the next station because we're not registered to do so", is a statement made in deference to a policy regardless of whether it makes sense or not. "We need to spend a few minutes making sure we're registered at the next station before we go any further" complies with the policy, but is a person taking ownership of resolving the problem, and comes from a place of empathy for the passengers on board. We need more of the latter, but unfortunately the Randian version we're now getting is "We'll stop or carry on wherever the driver feels like because he is sat at the controls so there's nothing anybody can do about that".

Tracks 3, 4 and 7 at the station in question are not adjacent to a platform. It sort of makes sense to route a train over these if there is no stop planned there (intentional or not).

Here's the map of the station:

https://www.bahnhof.de/troisdorf/karte

Your quote is missing a crucial bit. The full quote is «we're not registered to do so, so we are on the wrong tracks».

You were supposed to take the last exit, to be on the local road instead of the highway. No, we cannot let you off on the highway. We are not allowed to stop here. There are no stops. We wait for another exit. Sorry.