Banning long-time customers in otherwise good-standing for a mistake they made years ago, which would already be settled financially and such a minor cost is wild.

I can imagine something like this has happened to almost everyone.

So much for being the world’s most customer-centric company. That mission is dead.

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nijave 2 hours ago | parent | next [-]

Customer centric ended a few years ago

	▲	al_borland an hour ago \| parent [-]
		This may be your opinion, and mine as well, but it’s still in paragraph 1 of Amazon’s own about page. It seems they’ve forgotten their own guiding principles. https://www.aboutamazon.com/about-us > Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.

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an hour ago | parent | prev | next [-]

[deleted]

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yupyupyups 2 hours ago | parent | prev [-]

>the world’s most customer-centric company.

Those are big words Amazon certainly doesn't earn.