Customer centric ended a few years ago

This may be your opinion, and mine as well, but it’s still in paragraph 1 of Amazon’s own about page. It seems they’ve forgotten their own guiding principles.

https://www.aboutamazon.com/about-us

> Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We strive to be Earth’s most customer-centric company, Earth’s best employer, and Earth’s safest place to work.