| ▲ | viraptor 3 days ago |
| > If enough of these horror stories are publicized, people will learn to never buy/redeem Apple gift cards You'd think so. Yet, the stories of PayPal locking up payouts to surprised people keep coming every year - and people still use them. |
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| ▲ | chongli 3 days ago | parent | next [-] |
| This is a problem with modern life in general. Computing and the internet have exploded the complexity of society. Regular people have so much on their plate as it is (school, work, family, mortgage, etc) that they simply cannot keep up with all of the privacy and security risks of a digital life. They also can't keep up with the complexity of politics and civic life, but that's another discussion entirely! |
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| ▲ | mschuster91 3 days ago | parent | prev | next [-] |
| > You'd think so. Yet, the stories of PayPal locking up payouts to surprised people keep coming every year - and people still use them. At least in Europe, PayPal is a regulated bank which means you can hand the case over to the authorities and they can and will help you out. |
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| ▲ | jkaplowitz 3 days ago | parent [-] | | They aren’t regulated as a bank in the US, where they have a much lighter-touch type of licensing. Do the bank regulators in Europe typically help effectively when PayPal freezes an account? | | |
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| ▲ | Aurornis 2 days ago | parent | prev | next [-] |
| I think tech people who read a lot of news headlines have a hard time grasping the scale of these services. Commenters here talk about PayPal account closures as if everyone who uses the service will eventually lose their money. Now we're talking about gift cards as if everyone using gift cards will have their account locked. These stories, while frustrating and sad, are rare occurrences. The majority of people who use these services will not have any experience like these stories you read. To be honest, I think the average person is probably better at estimating their risk of using these services than a lot of these HN commenters. |
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| ▲ | heavyset_go 2 days ago | parent [-] | | It's the "would you eat from a jar of M&M's where one is cyanide? well what if there are X x 1000 M&M's?" principle. It's easier to just eat something else, and not from the jar, than take an unnecessary risk, even if that risk is unlikely. | | |
| ▲ | Aurornis 2 days ago | parent [-] | | > It's the "would you eat from a jar of M&M's where one is cyanide? well what if there are X x 1000 M&M's?" principle. This captures the Hacker News style misjudgment of risk very well. First, none of these issues are equivalent to eating cyanide in any way, shape, or form. The extreme melodrama of upgrading "someone's PayPal account was erroneously locked" to literally being poisoned to death is emblematic of the misjudgment of risk going on. Second, eating M&Ms is a silly analogy because it's so easy to dismiss. Obviously nobody needs to eat a couple M&Ms, but someone who is running a business needs a way to collect money if they want to get paid. Using a mainstream service keeps your overall conversion rate higher and prevents losing customers who don't want to sign up for something new. Third, the level of risk is not X in 1000. These cases you hear about in headlines are more like 1 in 10,000 or 1 in 100,000. This is what I referred to by Hacker News frequently misjudging the scale of these services because they only see these negative stories posted. Finally, this is the key point that everyone misses when they say "Just don't use any Apple products" and other dismissive comments: > It's easier to just eat something else, and not from the jar, than take an unnecessary risk, even if that risk is unlikely. It's very obviously not easier to build a life where you avoid anything that might have a small risk. Building your entire life around not taking very unlikely risks is irrational. I know it brings some people comfort to feel like they've avoided some risk they saw in headlines, but claiming that nothing is given up or that it's easier to choose an alternative is blatantly false. | | |
| ▲ | heavyset_go 2 days ago | parent | next [-] | | > First, none of these issues are equivalent to eating cyanide in any way, shape, or form. The extreme melodrama of upgrading "someone's PayPal account was erroneously locked" to literally being poisoned to death is emblematic of the misjudgment of risk going on. If you're a business, yes, PayPal locking your account and freezing your funds forever, which is what they do, is tantamount to legal grievous injury or death. This happens with enough regularity that I know multiple people that this has happened to, and the risk is enough for me to never rely on PayPal or its partners for my income. You seem to understand this with the following: > Obviously nobody needs to eat a couple M&Ms, but someone who is running a business needs a way to collect money if they want to get paid. -- > Third, the level of risk is not X in 1000. These cases you hear about in headlines are more like 1 in 10,000 or 1 in 100,000. This is what I referred to by Hacker News frequently misjudging the scale of these services because they only see these negative stories posted. I used a variable X so you could make it sufficiently large enough that you don't have to rely on the multiplier to understand the analogy. > It's very obviously not easier to build a life where you avoid anything that might have a small risk. Building your entire life around not taking very unlikely risks is irrational. I've lived my entire life without relying on an Apple account, and the few instances that I used one, I hit that risk myself[1] and now have an expensive paper weight instead of a tablet, and a bunch of app purchases I can never use again. This isn't some hypothetical, it's something that's literally happened to me and people I know. The lesson I learned is not to rely on Apple or PayPal, and believe it or not, that's really, really easy to do. [1] https://news.ycombinator.com/item?id=46252971 | | |
| ▲ | kirb 2 days ago | parent | next [-] | | To my knowledge, PayPal does not hold funds “forever”. They penalise the account holder by locking it away for 180 days. At that point, they can withdraw the balance to a bank account. I have multiple friends and clients who had this happen to them, but in all cases, they were exposed to higher risk by accepting payments through donation forms, or a marketplace where they sell directly to customers. (Despite what feels like an anecdotal high failure rate, somehow I’ve never had an issue running my own marketplace for the past decade.) | |
| ▲ | Aurornis 2 days ago | parent | prev [-] | | > If you're a business, yes, PayPal locking your account and freezing your funds forever, which is what they do, is tantamount to legal grievous injury or death. Losing business funds is not equivalent to death, no. > I used a variable X so you could make it sufficiently large enough that you don't have to rely on the multiplier to understand the analogy. I was commenting on the "in 1000" part, not the X part. Sorry, I just can't engage with this level of hyperbole and exaggeration. This isn't a life or death thing. | | |
| ▲ | throwrr5653w 2 days ago | parent | next [-] | | How about instead of cyanide, the M&M is made of feces. Would you still risky eating from that jar? | |
| ▲ | GlacierFox a day ago | parent | prev [-] | | Utterly perplexing you've backed off with a scathing 'Sorry, I can't engage' after literally contracting yourself plain as day a few comments up. I think you can't understand his analogy no? Without taking it literally to the point of making it your entire life's purpose to counter the point? How about this: You have a 1 in 100,000 chance of eating an M&M which literally drains your bank account and you have to eat hundreds or possibly thousands of M&M's per day. (some of your dreaded hyperbole for transactions) Would you dig in to that bowl? There's shouldn't be a miniscule percentage chance of your entire livelyhood being ripped away and locked forever without recourse simply by using a certain payment platform. Is that fair? Or are you still intent on stepping on the cosmic merrigoround of potential ruin without a care in the world? |
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| ▲ | deejayy 2 days ago | parent | prev [-] | | The problem is not the risk itself but the inability to resolve the issue. This way, it's not just an "inconvenience" but sometimes a lifes work lost. |
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| ▲ | crtasm 3 days ago | parent | prev | next [-] |
| I thought I'd buy Cory Doctrow's Enshittification ebook direct from his website. Surprised to be redirected to Paypal with no other option. |
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| ▲ | orthoxerox 3 days ago | parent | next [-] | | I remember when Cory would let you download any of his books for free and even said you were allowed to email him and call him a sucker for doing this. | | |
| ▲ | GlacierFox a day ago | parent [-] | | He still does offer them for free as far as I know. Perhaps not his most recent ones. |
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| ▲ | chihuahua 3 days ago | parent | prev [-] | | Doctorow has enshittified himself. | | |
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| ▲ | wink 3 days ago | parent | prev [-] |
| That's so much not a fitting comparison. The most money I have ever had on my PayPal account was 100 bucks from a reversed transaction (like, double booking of a hotel room or wrong item sent), otherwise it's just a gateway. It would be annoying if my PayPal account was locked, because I use it a lot to order pizza online and a few small purchases. I could just use my credit card or something else but it's more clicks. And I know a lot of people who do it like this. The only thing lost is convenience. No past purchases, no digital identities. Maybe you meant the merchants who really amass thousands but I suppose they are a small minority of active users. |
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| ▲ | franga2000 3 days ago | parent | next [-] | | There are a good number of freelancers of various sorts that get paid via PayPal and only occasionally pull that money to their bank accounts to avoid the fixed fee, or even prefer to spend much of it straight from PayPal to avoid the percent fee. People also use it to send money between family members in different countries because it's often cheaper than an international wire. It's quite easy to build up a few hundred or thousand USD worth. It feels just enough like a bank account that you think you're safe. Then...well, the internet is full of PayPal horror stories, I won't bore you with my own. | | |
| ▲ | Aurornis 3 days ago | parent [-] | | > and only occasionally pull that money to their bank accounts to avoid the fixed fee You have a fee for transferring from PayPal to your bank account? It’s always been free for me, as long as I don’t opt for the instant transfer option. | | |
| ▲ | franga2000 3 days ago | parent [-] | | Last time I had to deal with that was 8-ish years ago and there was definitely a fee. Can't check now because they blocked my account due to a failed Spotify payment and I don't care enough to deal with their phone support again to get it unblocked | | |
| ▲ | Aurornis 2 days ago | parent [-] | | I've done probably hundreds of PayPal transfers to my bank account over a couple decades. Never once encountered a fee. Might be related to your country's local laws? |
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| ▲ | queenkjuul 3 days ago | parent | prev | next [-] | | That you don't keep a PayPal balance and i don't buy Apple gift cards is irrelevant to the people that do keep a PayPal balance and do use Apple gift cards | | |
| ▲ | bdangubic 3 days ago | parent | next [-] | | I wish there are more comments like this on HN - well done :) the number of people commenting like “well I don’t do/use/…” is mind-boggling | | |
| ▲ | dpkirchner 3 days ago | parent [-] | | Maybe they're one of today's lucky 10000, learning that other people are different. |
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| ▲ | account42 19 hours ago | parent | prev | next [-] | | "It hurts whenever I hit myself" "But you don't have to hit yourself" "tHaT yOu DoN't hIt YoUrSeLF iS IrReLeVaNt To ThE pEoPlE tHaT dO" | |
| ▲ | bmacho 3 days ago | parent | prev [-] | | I think the point was that PayPal and Apple are different since PayPal is easy to mitigate, and Apple not so much. | | |
| ▲ | account42 19 hours ago | parent [-] | | I would go even further and say for most PayPal users there never was anything to mitigate because they didn't keep a significant balance there in the first place. Which is a perfectly valid reply to someone not understanding why so many people would keep using PayPal. |
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| ▲ | tekchip 3 days ago | parent | prev [-] | | For every purchase you make as a gateway there's a vendor account on the other end receiving that money and required to do accounting with it (like issuing refunds) which requires keeping a balance. These are the people having big problems when their account gets locked and their funds are no longer available. The blow back does potentially effect you if you return an item and then the vendor can't issue the refund because the account is locked. |
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