I think MSFT really needs some validated user stories. How many users want to, "Improve my writing," "Create an image," "Understand what is changed" (e.g. recent edits), or "Visualize my data."?

Those are the four use cases featured by the Microsoft 365 Copilot App (https://m365.cloud.microsoft/).

Conversely, I bet there are a lot of people who want AI to improve things they are already doing repeatedly. For example, I click the same button in Epic every day because Epic can't remove a tab. Maybe Copilot could learn that I do this and just...do it for me? Like, Copilot could watch my daily habits and offer automation for recurring things.

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ManuelKiessling an hour ago | parent | next [-]

I think what people want in the long term is truly malleable software: https://manuel.kiessling.net/2025/11/04/what-if-software-shi...

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gibsonsmog 2 hours ago | parent | prev | next [-]

>improve things they are already doing repeatedly. For example, I click the same button in Epic every day because Epic can't remove a tab. Maybe Copilot could learn that I do this and just...do it for me?

You could solve that issue (and probably lot's of similar issues) with something like Auto Hotkey. Seems like extreme overkill to have an autonomous agent watch everything you do, so it might possibly click a button.

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aabajian an hour ago | parent | next [-]

Auto Hotkey doesn't work well for Epic manipulation because Epic runs inside of a Citrix Virtual Machine. You can't just read Window information and navigate that way. You'd have to have some sort of on-screen OCR to detect whether Epic is open, has focus, and is showing the tab that I want to close. Also, the tab itself can't be closed...I'm just clicking on the tab next to it.

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fainpul 2 hours ago | parent | prev [-]

And in an ideal world, one could report this as a bug or improvement and get it fixed for every single user without them needing to do anything at all.

	▲	aabajian an hour ago \| parent \| next [-]
		Well, it isn't every user. We use a version of Epic called Epic Radiant. It's designed for radiologists. The tab that always opens is the radiologist worklist. The thing is, we don't use that worklist for procedures (I'm an interventional radiologist). So that tab is always there, always opens first, and always shows an empty list. It can't be removed in the Radiant version of Epic.
	▲	MengerSponge 37 minutes ago \| parent \| prev [-]
		But why would Epic spend money improving or fixing their software? If they spend money developing their product then they can't spend that money on their adult playground of a campus!

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mey 2 hours ago | parent | prev | next [-]

But do you (or MSFT) trust it to do that correctly, consistently, and handle failure modes (what happens when the meaning of that button/screen changes)?

I agree, an assistant would be fantastic in my life, but LLMs aren't AGI. They can not reason about my intentions, don't ask clarifing questions (bring back ELIZA), and handle state in an interesting way (are there designs out there that automatically prune/compress context?).

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trollbridge 2 hours ago | parent | prev | next [-]

I can’t find any use case for Copilot at all, and I frequently “sell” people Microsoft 365. (I don’t earn a commission; I just help them sign up for it.) I cannot come up with a reason anyone needs Copilot.

Meanwhile I spent 3-4 hours working with a client yesterday using Dreamhost’s free AI tools to get them up and running with a website quickly whilst I configured Microsoft 365, Cloudflare, email and so forth for them.

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abrichr 2 hours ago | parent | prev | next [-]

> Like, Copilot could watch my daily habits and offer automation for recurring things.

We're working on it at https://github.com/openadaptai/openadapt.

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blitzar 2 hours ago | parent | prev [-]

> Copilot could watch my daily habits and offer automation for recurring things

Pretty sure the advertising department already watches you and helpfully suggests things that you need to buy.