The hotel industry is bizarre. I feel like we hit this maxima circa 2005 where prefabrication made for the shockingly cheap/nice Hampton Inn style hotels in the US.

Now those places anre on the wrong side of the depreciation curve, and every chain hotel is a little worse every day. They bill upfront since COVID, don’t clean the room, shrink the towels and deliver a shittier level of service. I was at a Marriott recently where the room had no linens - no towels, sheets, pillows, nothing.

I called and was instructed to do everything myself, and the hotel GM’s attitude was that “shit happens”.

I've traveled more recently for a new job and the downgrade in hotels has been the same. I've stayed at a la quinta that was no better than a motel 6 with a barely cleaned room and towels that were more like old wash cloths, a Marriot down the road from raven's stadium in Baltimore that had the stupid open shower thing and room stank like mold, and the surprising belle of the ball has been a best western "plus" which has essentially been what a midrange Hilton/Marriot was just a few years ago.

I’d assume that was a franchise hotel, and calling Marriott corporate would have got you some compensation at minimum.