I didn’t think I’d be so pro Waymo but anecdotally I had a fantastic experience with one recently.

I was at a music show very late ~1-2am in SF and walked out to grab an uber to the airbnb I was staying at. I kept getting assigned an uber, then I’d wait 10 minutes, then they’d cancel. Rinse and repeat for 30 minutes, mind you I even resorted to calling Lyfts at the same time and nothing bit. Then I say screw it and download Waymo. 1 minute and it’s accepted my ride, and I know it’s not going to cancel because it’s a robot. 3 minutes and it picks me up. The car is clean, quiet, I can play my own music in it via Spotify, and it’s driving honestly more safely than some uber drivers I’ve had in SF. It’s one of the few things where the end result actually lives up to the promise from a tech company.

If you're playing it via Spotify, it's not your music, it's Spotify's. Waymo is cool technology but I am disappointed at how the app requires a Google account plus access to google play services on an Android phone, and how the streaming music feature requires some kind of protocol that only Spotify and some proprietary Google music app support. All of my music is stored on a personal server that I stream to my phone via Jellyfin, and this does not work in a Waymo.

> then I’d wait 10 minutes, then they’d cancel. Rinse and repeat for 30 minutes,

This is such a common problem in SF (esp in odd times / from the airport). Waymo has been a lifesaver in these situations.

Curious why didn't you try Waymo until then? Was it just that it never had a reason to, or was something holding you back?

From my experience, lot of people actively seek out Waymo if it is available.

I took one in SF on a rainy, dark night when I was visiting a year ago. I was pretty impressed. That's not an easy city to navigate even on a sunny day and it did fine.

I once had a Waymo cancel on me too! I was pretty bummed: dang, let down by a robotaxi too?!?!? To be fair, it has happened only once.

This is what radicalized me. “Uber is 4 minutes away” so I call them, and it tells me it’s trying to find drivers for the next 6-8 minutes, then a driver is selected and they are 11 minutes away, then they sit at their location for 4-5 minutes, then they start moving toward me, then they’re 5 minutes away and cancel and uber changes to finding me a ride. Infuriating.

The same exact thing happened to me last time I was in San Fran. I wanted uber because it was cheaper. Ended up taking a Waymo for more because no one else would take me.

Not saying this HAS to happen. But I remember when Ubers were clean, quiet, cheap too. I think you are just looking at a product before the enshittification, when they still have to pretend they care about your comfort.

"I know it’s not going to cancel because it’s a robot"

I won't be at all surprised when they start calculating their profits in real-time, if they aren't already, and cancelling or delaying trips that are deemed unprofitable in the moment. They are robots after all.