How?

They don't know what exactly has gone wrong. All they can say sorry for is for how the person is feeling. Then they want to get on a call to learn more. Which is the start of helping.

The response is as sincere and helpful as it could be for an initial response from someone who wants to figure out what the problem is.

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rileymat2 5 hours ago | parent | next [-]

But he lists the problems? Pretty unambiguously.

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crazygringo 5 hours ago | parent [-]

The problems are nowhere near actionable. A lot more information is needed.

E.g. literally the first bullet: "It doesn't follow our translation guidelines". OK -- where are those guidelines? Is there a way to get it to follow them, like another commenter says works? Does the person need help following the process for that? Or is there a bug? Etc.

These are the things a call can clarify. It's the necessary first step, so why are people complaining?

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handoflixue 4 hours ago | parent | next [-]

> where are those guidelines?

It's entirely possible that such information is well-known to everyone involved in the translation community.

I would consider it outright insulting if someone who ostensibly "wants to help" doesn't know basic information like that - if the people making decisions about SumoBot are NOT aware of basic information like "where to find the local translation guidelines" then they are presumably not qualified to release a tool like SumoBot in the first place.

	▲	kentm 3 hours ago \| parent [-]
		Yep agree with this. Nothing is more infuriating than someone Kramering into a space trying “to help” without spending any time or effort trying to understand that space. They should have understood the guidelines before turning on their machine translation in a given locality.

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kentm 3 hours ago | parent | prev | next [-]

Turning off the machine translation and reverting all the changes it made seems pretty actionable to me. They can turn it back on when issues are addressed.

	▲	benatkin 3 hours ago \| parent [-]
		Indeed. Turning it off would still satisfy marsf's requests: - I prohibit to use all my translation as learning data for SUMO bot and AIs. - I request to remove all my translation from learned data of SUMO AIs. Before fixing it and re-enabling it in some capacity, they could work with marsf to find a solution.

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BrenBarn 3 hours ago | parent | prev [-]

They are actionable by entirely canceling the machine translation operations in that community,

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GuinansEyebrows 2 hours ago | parent | prev [-]

even if that were the case (others have explained why that’s not so), that would be an inappropriate time to apologize. you don’t apologize for how someone else feels. you apologize when you recognize that you did something harmful and when the harmed party is amenable to receiving it. otherwise, you’re really just being a jerk who’s only acknowledging that you don’t like how someone else feels.