It's reasonable to feel that reneging on the deal is wrong, while also recognising that $5 for 14 years (and counting) of value is far too low a price. There's no good answer here.

The company is stuck in a bad place where the most loyal users, probably those getting the most value out of it in the long run, aren't paying for it. Subscriptions for newer users are one way, or trying to upsell existing users, but this subscription is exceptionally expensive for what it is, and they can only monetise the non-standard feature set.

I'd like to see a return to versioned software. Call Pocket Casts done, fork it, release Pocket Casts 2 for $20 with all these features. Next year release Pocket Casts 3 for another $20. People can update or not, up to them.

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kalleboo 3 days ago | parent | next [-]

The App Store does not have any kind of native support for selling app upgrades which leads to all kinds of problems:

* Links on the web to your app die since the links go to the old version, people who see your app recommended click the link and think the app is gone.

* You can't keep supporting users of older versions with simple bug fix releases without leaving the app live on the store, which confuses users into buying the old version of the app.

* You can't sell upgrades at a discount price (which is common in any other software market)

* Just user confusion in general. They go to reinstall the app, search the App Store "didn't I already buy this? I says I haven't!" The App Store also doesn't give developers any access to customer info so you can only guide these users to the right place in the App Store to find the old version and hope they figure it out.

	▲	danpalmer 3 days ago \| parent [-]
		You can make an app no longer available for sale without removing the ability to download it for existing customers. That's all that is really needed. You can also create bundles that discount for new purchasers if they own the old one. I've seen this done by a few people. It's not something that is well supported, but it's not infeasible. > Links on the web to your app die since the links go to the old version, people who see your app recommended click the link and think the app is gone. Links to the store listing page, yes, but also I wouldn't trust those links to work permanently anyway, I'd create a redirect page in my control. Deep link connections into apps are evaluated at install time, so if a user installs a new version and the site allows this, that should transition correctly. > You can't keep supporting users of older versions with simple bug fix releases without leaving the app live on the store, which confuses users into buying the old version of the app. I would suggest stopping updates. If you're disciplined about software releases you can burn down the list of bugs to the point that it's negligible towards the end of the major version, and then close it as no longer updated. Bugs on new OSes are out of scope, a good reason for users to update. > You can't sell upgrades at a discount price (which is common in any other software market) I'm pretty sure I've seen this done via an admittedly awkward use of bundles. Alternatively a soft launch to existing users with temporary discount seems very common. > Just user confusion in general. This feels solvable, and it's not like the current situation doesn't result in confusion. We have plenty of confusion, so it's just about figuring out the better option. This will vary by userbase.

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foxglacier 3 days ago | parent | prev [-]

Selling one version is fine if you're clear about that up front. But selling "Pocket Casts" then later selling "Pocket Casts 2" as a separate product is a little bit sneaky if you gave the impression it would include updates. I remember some company that did a similar trick selling licenses with free updates forever. Then one-day they renamed updates to upgrades, which weren't free anymore and pissed off their existing customers.