> I know you don't want to hear this, but I also know you know this is true

I wasn't sanctimonious to you, don't be so to me please.

> you would genuinely need to

> look at the full dataset that

> team collected to draw any

> meaningful conclusion here

I compared notes with a couple friends on other teams and it was the same for each one. Yes it's anecdotes but when the same exact people that are producing/integrating the service are also grading its success AND combine this very argument while hiding any data that could be used against them, I know I am dealing with people who will not tell the truth about what the data actually says.

If you truly think the team responsible for this made a bad call, you need to go look at all the data they collected. Otherwise, yes, you're just sharing a couple anecdotes, and that is problematic and can't be brushed off or ignored. While it's possible that the people integrating the service just ignored negative feedback and are apparently pathological liars (as you accuse them of being), it's also possible that it's actually you who is ignoring most of the data and being disingenuous or manipulative about it. You are demonstrating a lot of paranoid, antagonistic thinking about a team that might just have a broader good-faith perspective than you do.