If you truly think the team responsible for this made a bad call, you need to go look at all the data they collected. Otherwise, yes, you're just sharing a couple anecdotes, and that is problematic and can't be brushed off or ignored. While it's possible that the people integrating the service just ignored negative feedback and are apparently pathological liars (as you accuse them of being), it's also possible that it's actually you who is ignoring most of the data and being disingenuous or manipulative about it. You are demonstrating a lot of paranoid, antagonistic thinking about a team that might just have a broader good-faith perspective than you do.